Balneo Complex Saint Spas
Hotel in Velingrad
5-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
The impressive Balneo Complex Saint Spas is located in Velingrad next to Chepino River, offering diverse anti-stress and anti-ageing treatments. The whole hotel is supplied with mineral water.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Velingrad
Available Rooms
Double or Twin Room with Balcony
1 Double • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
One-Bedroom Apartment
1 Sofa • 1 Sofa • 807 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
VIP Suite with Hot Tub
1 Sofa • 1 Queen • 635 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Special Offer - Double Room with Balneo Therapies
2 Single or 1 Double • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
2.5 / 5.0
The location is amazing ,very beautiful. The view we had was beautiful to. The room was nice as well.
The AC in the room didn’t work properly ,the food wasn’t very good ,but the coffee was just disgusting. The staff didn’t speak good Bulgarian I had trouble to order lunch. And on the and 2 days after I come home me and my partner have a rush on the intone parts!!! We think that this is from the swimming pool.
2.5 / 5.0
Not enough staff to cover property. One lifeguard for three pools. Outdoor swimming pool had dirty water, the jacoozies as well. Fresh bar was never open despite the hotel being in full capacity. Bathrooms on main level were dirty. The changing rooms were locked and at reception I was folded they were remodeling them, which was a lie - confirmed by other staff. Dinner options available, on Saturday night at full capacity, included an option of chicken or sausage - no other meat. Soup was "pork soup". At breakfast everything was running out and staff had to be chased to restock. At reception there was also a line and the staff there was seriously overworked and seemed stressed out. Not 5 stars by any stretch of the imagination.
Everything
3.5 / 5.0
POOL AND SPA CENTER
TOO MUCH PEOPLE
4.0 / 5.0
Great views, quiet area. The rooms were comfortable and had a bath, although, you have to shower in the bath.
The water was too warm, not pleasant for swimming while it was also too deep for "exercise". The breakfast and dinner were somehow limited in variety, probably because of the low amount of visitors at the time.
4.5 / 5.0
Very good food, especially dinner
5.0 / 5.0
An exceptional place to stay with a super service. Room exceptionally clean and buffet with plenty of choice. The spa manager was very knowledgeable and the spa facilities we are already missing!!
3.5 / 5.0
The hotel is located at the end of Velingrad, so it’s very peaceful and close to nature. The grounds and landscaping is beautiful and the outside pool is state of the art- with different massage options. We had a room and an Appartment - the Appartment is very spacious and well equipped. The spa has everything you need from the mineral water hot tubs, sauna, steam room and 2 indoor pools - 1 for kids.
I had to change my reservation dates and the reservation department was very helpful.
I tried a few treatments for my back - they were good.
Housekeeping was cleaning the rooms daily as expected.
Breakfast buffet has everything you need, dinner buffet had good selection as well. Overall we had a good stay.
Half of the hotel is overlooking a busy main street and a railway road, so you have 50/50 chance to be on the noisy side. In my case our Appartment was on that side(before we got moved) so you can hear cars, trucks and the train. That was def a problem for me, so front desk helped us and moved us on the next day.
The restaurant is understaffed - I didn’t see any managers on the floor and a few times for lunch I had to ask for service, dinner was pretty much the same. The service provided was for a 3 star hotel at best. There’s no espresso offered for breakfast, there’s instant coffee as a choice, which is under par for a 5 star hotel. While there was a good variety for dinner, the dishes itself were not all tasty or properly cooked, some plain some overcooked some very dry.
There’s no control of the kids around the spa, part of our stay was during a busy holiday weekend, there were kids jumping, running and screaming around all adult pools, going in and out of the steam room and sauna - so they couldn’t get hot enough - not very relaxing.
1.5 / 5.0
Poor condition of spa facilities. We waited 1 hour to be accommodated. We waited over two hours to receive towels. Very poor WiFi connection.
3.5 / 5.0
Location, mineral water
Food, not clean
1.5 / 5.0
Some staff is very rough. We didn’t have one day hot water, the food is very bad and could!
The spa is not clean !
5.0 / 5.0
Loved it!
4.5 / 5.0
Good place with lots in offer. Quiet place and it's easy to get to. Spacious facilities and all is maintained well.Staff a bit sad for whatever makes them sad but don't forget that this is Bulgaria
2.5 / 5.0
Dinner was good
Need renovation
3.5 / 5.0
Location
Some of the guests
Some of the interior
3.5 / 5.0
anna from reception was amazingly helpful the rest dose not speak english
the garden and the outdoor pools and baths
the hotel need urgent renovation un the public places
the worst mattress ever.
spa is professional but need update as well
4 stars maximum.
food was reenable but very basic
FAQs
How much does this hotel cost compared to others in Velingrad?
The average price for a rental in Velingrad is R 768 per night. This rental is R 127 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Balneo Complex Saint Spas. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Balneo Complex Saint Spas. Enjoy the water!
Is Balneo Complex Saint Spas pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Balneo Complex Saint Spas?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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