Residence Inn by Marriott San Juan Isla Verde

4.3

Excellent(299 Reviews)

Hotel in Carolina

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Residence Inn by Marriott San Juan Isla Verde has free bikes, outdoor swimming pool, a fitness centre and shared lounge in San Juan. The property is around 300 metres from Isla Verde, 700 metres from Pine Grove Beach and 5.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Carolina

Nearby attractions

Toro Verde Adventure Park

44.4 mi

Las Pailas

32.3 mi

Balneario El Escambrón

8.2 mi

Luis Muñoz Marín Park

7 mi

Available Rooms

King Studio with Sofa Bed

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Studio

2 Queen • 505 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed

1 King • 570 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

One-Bedroom Queen Suite

2 Queen • 527 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Studio with Sofa Bed

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

Residence Inn by Marriott San Juan Isla Verde

RRRR

4.3

Excellent(299 Reviews)

Hotel in Carolina

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Carolina

Nearby attractions

Toro Verde Adventure Park

44.4 mi

Las Pailas

32.3 mi

Balneario El Escambrón

8.2 mi

Luis Muñoz Marín Park

7 mi

Available Rooms

King Studio with Sofa Bed

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Studio

2 Queen • 505 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed

1 King • 570 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

One-Bedroom Queen Suite

2 Queen • 527 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Studio with Sofa Bed

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

4.3

Excellent(299 Reviews)

100% verified reviews

4.3

Oct 2024

Was ok!

Located near the airport During our check-out process, I was assisted by an exceptionally professional staff member. Unfortunately, I cannot recall her full name, but I believe it began with the letter M.

Upon arrival, we encountered lengthy queues at check-in, and the reception staff appeared disinterested in assisting guests. They give you $40 credit per room for use at the restaurant or pool bar. Additionally, they required a $50 daily deposit. I had difficulty understanding the hotel's calculation of daily charges. Seeking clarification, I approached the reception desk where I encountered a native English speaker who then called over another individual, presumably a manager. Unfortunately, the manager's customer service skills left much to be desired. As I attempted to explain my concerns, the manager abruptly interrupted, stating, "I have heard you." I was taken aback by this unprofessional demeanor. The situation continued to deteriorate from there. On our first evening, we visited the bar to celebrate our anniversary. Unfortunately, the bartender displayed an unprofessional attitude, seemingly due to a lack of tips. After initially ignoring this behavior, I attempted to place a second order. The bartender engaged in conversation with a colleague, disregarding my presence for approximately 5 minutes. When she finally acknowledged me, she refused service. It's worth noting that we were seated at nearby tables, not directly at the bar. The staff seemed overly focused on receiving tips, resulting in poor customer service and a lack of genuine care for guests' experiences.

4.3

Oct 2024

Uncomfortable and unsatisfying

Location

The room smelled like mold and mildew.

4.3

Oct 2024

Excellent location service and ammenities

Breakfast location service

4.3

Sep 2024

It was awesome and will love to come back

It’s very nice the breakfast is FIREEEE!!! I’ll be back soon

Nothing

4.3

Aug 2024

The hotel was very nice it had everything that we needed even pots and pans it was like home away from home. Breakfast w

Location close to everything. Clean staff very friendly

Bed wasn’t made one day and not enough towels.

4.3

Aug 2024

Despite the musty smell, hotel cleanliness 8 out of 10. There was a bit of a musty smell that you could not overlook, bu

I enjoyed that this hotel offered the comforts of home such as a full kitchen etc.

Employees did not inform you of amenities such as receiving $40 a day credit despite being asked, did not inform client of amenities such as beach chairs for the beach. Because of this, my husband and I spend money on umbrellas and beach chairs to rent when at the beach We were uninformed that you received $40 per day as a credit. We were just told that we’d get a $40 credit for one day by the time we were informed that we should have gotten a $40 credit for each day. It was the last night and the manager told us that they could not honor the other Four days because they did not carry so we lost that money. I was also very upset when we had to be removed from the room. We booked the king studio, which suited us as a couple perfectly because the TV was not working. We were moved to a one bedroom with two double beds and when we objected we were told that that was the only room available so we had no choice despite this is not being what we choose, and it was not suitable for a couple to have two double beds instead of one king. The entire process employees were very unapologetic and seem to not care about disappointing guest.

4.3

Aug 2024

Hôtel bien situé et pratique

Le cadre est appréciable, situé non loin de l'aéroport de SAN JUAN. Il y a des restaurants à proximité dont le présence d'un supermarché ouvert H24. L'hôtel dispose d'une belle salle de sport, d'une piscine pour enfants.

La chambre était équipée d'une kitchenette n'avaient pas suffisamment d'ustensiles pour cuisiner pour une famille de 4 (2 parents et deux enfants). Il manquaient des couverts, des casseroles, d'une poêle.... La chambre avait des traces d'humidité sur une partie du plafond de l'entrée et des murs. Et le petit déjeuner était moyen dans l'ensemble et la nourriture proposé dans la taxe de 40$ / jour n'était pas spécialement bonne.

4.3

Jul 2024

Staff were friendly , always clean . Very good location. But if y’all looking for night life , try to find something on

The location is good , close to old San Juan and beach. Also close to La Placita .

We reserved a room with pool view ( which they charge extra ) but they gave us a room with street view :( Food is ok but I think they should do little better .

4.3

Jun 2024

An extraordinary stay; much appreciation to the entire staff.

Excellent customer service! Superb environment.

N/A.

4.3

May 2024

The people in the Bar and the breakfast bar need to be more friendly and polite

It’s in a very good location

Property was fine

4.3

May 2024

Love it

Great location, close to the airport, walkable to the beach, and grocery store near.

Just a simple warning they will hold 200 extra, but give it back at the end of the stay

4.3

May 2024

Wedding weekend stay, was perfect.

Love the spacious rooms, they are amazing for the price. Love the service, we requested our rooms cleaned at certain time because it was our wedding day so that the photographers could have a nice and clean bed, and the staff was super diligent with this. We loved this. Would stay again for sure.

My room smelled like humidity at first, after few minutes of turning the A/C on it was gone. I went for my wedding weekend, so my now husband and I booked two separate rooms. My husband’s room smelled like cigarettes.

4.3

Mar 2024

Hotel is in a perfekt Location, to the beach it was a five minute walk. Hotel was very clean, definitely would stay at t

Very clean, perfect location and the $40 voucher for the Bar was very helpful

Breakfast was not as expected. Food was every day cold, or undercooked or overcooked. Not much choices. Staff could be more friendlier

4.3

Jan 2024

Aceptable

Piscina , instalaciones

Las camareras no eran buenas , no sacaron basuras en dos días y no hicieron cama el último día !

4.3

Jan 2024

Appalling experience for a Marriott property.

Inaattentive and surly staff, especially housekeeping—barely came: 1 cleaning. Constant calls mades. Bar staff at pool never asked us for an order. We had one meal that took 2 hours and returned with cold fries and mahi mahi burger.

No amenities. Overpriced. No 24-hour food service. Not a true Residence Inn.

4.3

Jan 2024

Not great but not terrible either

The location

My suite had black mold on the ceiling, the room also had a humid smell to it. I had reserved a room with a pool view and the hotel did not provide the same.

4.3

Dec 2023

Very nice but I will give a 3 out of 10

Excellent Location

Great Hotel but the front desk staff are not friendly, asking for ice never came to the room …. Idk better hotels for less are much better and same location

4.3

Nov 2023

Recomiendo el hotel RESIDENCE inn by MARRIOTT 💯%

Del hotel me gustó todo, la piscina, la comida , el desayuno exquisito y muy limpio y organizado. El trato del personal del hotel maravilloso, la calidad ubicación excelente para caminar.

4.3

Nov 2023

Convenient

Everything was conveniently near the hotel

Long wait time because there was only one person at desk, also inside bar people were rude. Specifically the nappy redish orange headed girl .

4.3

Nov 2023

Good Stay

IT’s location

Not enough activity’s

4.3

Sep 2023

Fantastic

I loved the treatment of the staff, the spaciousness and comfort of the room. Likewise, the pool is great and the common areas are very nice.

I can only mention that I did not like that they did not allow me to bring breakfast to the room. My son is Autistic and in the mornings it was difficult for him to come down early and when we did it was when most of the guests came down and he didn't like that very much, so he preferred to stay in the room and have breakfast there, but that was not allowed . I never understood why they didn't allow it, if when you bought at the restaurant you could take food to your room. Also, I think that a microwave was needed in the breakfast area because some of us like our food very hot and by the time you serve it and can sit down to eat it is already cold. Otherwise I loved the hotel and its facilities.

4.3

Sep 2023

bueno

la piscina hermosa las instalaciones muy bien

la pequeña gotera jaja cuando llegue no funcionaba los enchufes ya no me explicaron cómo funciona

4.3

Sep 2023

very good

clean very nice

not all inclusive

4.3

Sep 2023

Family birthday

The pool, rooms and staff were all fantastic

The resort fee and parking fees

4.3

Sep 2023

This is a great hotel to stay if you are traveling in a big group with kids.

Location. Even though it’s close to the airport it’s not an airport hotel. For us getting to airport to get car was convenient. And there’s a supermarket nearby. Hotel is new and we liked the kiddie pool.

We knew this when we booked this. Path to go to the beach wasn’t that great. The housekeeping was miserable. Pretty sure they did the bare minimum.

4.3

Sep 2023

Very good

The entire ambience of the hotel was amazing. The king suit was spacious and the kitchenette was very useful! The pool area was beautiful and the water perfectly tempered. The location was decent. The hotel provides you with beach chairs and umbrellas for the beach that’s nearly a 10 mins walk. It’s also walking distance to the super market if you’re stay is extended.

There was a bit of a musty smell that stayed in the hallways. It wasn’t too unpleasant, but recognizable. There are hidden fees and hotel service fees that you should inquire about. I was not aware of them through booking.com.

4.3

Sep 2023

EXELLENT HOTEL.CLEAN AND VERY NICE STAFFING

Everyone was very Friendly

4.3

Sep 2023

Exceptional

Loved the area and amenities!

4.3

Sep 2023

Excellent hotel

I loved the pool and I loved the room, it was better than I expected from seeing the photos. Very cozy and beautiful. The service of the staff was excellent, from the entrance, to those who work with breakfast, all very pleasant and helpful. I definitely book it again when I return to PR.

4.3

Sep 2023

Passable

The hotel was close to everything and the staff was friendly and tried to accommodate as much as possible. Check in was quick and easy.

The hotel is not on the beach. There was flies in the dining area for breakfast. The breakfast was horrible. I didn’t find anything luxurious about the hotel

4.3

Aug 2023

Great hotel with a nice location not far from the beach.

Great location and very nice room.

4.3

Aug 2023

My stay was average.

The location was great. The staff was friendly and helpful as well.

The breakfast was a waste of time. The cleanest of the rooms could have been better.

4.3

Aug 2023

I would definitely come back again

Excellent I love it clean property

Everything

4.3

Aug 2023

PR 2023

Neat .. clean... customer service and location

The air in the bedroom of our suite didn't blow as well as we would've liked. It was uncomfortable for bedtime.

4.3

Aug 2023

The had bed bugs…

The location was nice

BED BUGS!

FAQs

How much does this hotel cost compared to others in Carolina?

The average price for a rental in Carolina is R 3,478 per night. This rental is R 772 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Residence Inn by Marriott San Juan Isla Verde. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Residence Inn by Marriott San Juan Isla Verde. Enjoy the water!

Is Residence Inn by Marriott San Juan Isla Verde pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Residence Inn by Marriott San Juan Isla Verde?

We found 10 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.

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Residence Inn by Marriott San Juan Isla Verde

Hotel in Carolina

Reasons to book

About this hotel

Amenities

Map of Carolina

Nearby attractions

Available Rooms

King Studio with Sofa Bed

Queen Studio

One-Bedroom King Suite with Sofa Bed

One-Bedroom Queen Suite

King Studio with Sofa Bed

Residence Inn by Marriott San Juan Isla Verde

Hotel in Carolina

Reasons to book

About this hotel

Amenities

Map of Carolina

Nearby attractions

Available Rooms

King Studio with Sofa Bed

Queen Studio

One-Bedroom King Suite with Sofa Bed

One-Bedroom Queen Suite

King Studio with Sofa Bed

Reviews

FAQs

How much does this hotel cost compared to others in Carolina?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Residence Inn by Marriott San Juan Isla Verde pet friendly?

What amenities are available at Residence Inn by Marriott San Juan Isla Verde?

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