People in room next to ours had an all-night party which ended at 5:30 am. Likely college kids for an away team playing BC or one of the area colleges. We got very little sleep. Person working at the Starbucks in the lobby was crabby and didn’t smile.

Room was extremely clean, beds are super comfortable, the service was impeccable especially with Farah always taking care of anything we needed! When we come back to Boston will definitely return to this hotel!

Gave me the only room out of 500 rooms that was musty and moldy. It smelled gross. They wanted to give me first floor then, as further punishment. I had to hold 3 times in order to get a satisfactory room. Stale beer smell sitting at the bar. 500 rooms and only 1 working elevator.

Confusing elevator but that made people talk to each other. Such friendly staff!

The room and facility were clean, modern, and comfortable but the staff were not always the most friendly and there was a wedding reception in a tent right outside our room so it was very loud while my kid was trying to go to sleep

Very nice hotel right on the water in Newton. I stayed for two nights as part of a business trip. I would stay there again. The rooms are recently updated with a sort of modern feel. I ate at the morning breakfast buffet, which was solid, and in the restaurant for dinner. The dinner entree was delicious.

When checking out at 4AM 21st/Sept, no attendent was available at the front desk. Restaurant waiters were professionally competent and good.

I was quite impressed with the staff at the hotel -- personable, professional and helpful. In particular, I would like to highlight the service provided in reception by Farah.

Amazing and very attentive staff.

Requested extra comforter which was delivered after couple of calls to the front desk. Housekeeping didn't keep coffee supplies and requested again and again.

Great! Will come Again!!

Internet access was terrible. We had to login many times.

We stayed a room with balcony and able to enjoy beautiful Charles river view. Very clean and comfortable staying

Rob was fine- standard for this brand. Public areas are a decade overdue for a complete refresh.

Had a great stay! Clean c

Good property

The beds are super comfortable! I slept all night long without waking up and that never happens.

guests in next door room were extremely loud from approximately midnight until about 4:00 am...

No soundproofing of any kind. Didn’t sleep because too noisy

This is a good third option for Boston College.

Very close to Lasel U. and easy access to highway, shopping and city.

Convenient for my itinerary

The elevators were broken but staff was nice, although there weren't enough of them. .

Everything was spotless. Dining room was excellent.

The rooms were not cleaned properly. Toilet was clogged when we first went to use it, how do you clean a toilet without flushing it? And if you flushed it you would know it’s not working properly. Maybe housekeeping just didn’t care. The shower and rest of the bathroom was also not cleaned with attention to details.

it did have a nice surroundings of the river.

Great hotel with excellent staff and clean rooms. Will come again...

If you are travelling with a family and have a car, this is a great hotel. We drove to boston for all activities without having to deal with daily traffic and parking issues.

Convenient to town. Construction while we were there, but not during sleeping hours

The property is old and it shows.

It was Amazing !

Check in to my room only to be greeted by the sound of a work crew drilling on a lift outside my window. They didn't stop until 6 pm. That was repeated the next day. There aren't a lot of places nearby to eat so the hotel restaurant doesn't have a lot of competition which might explain the average food and the worst server I've had in ages. When I woke up to leave, I was greeted by a cockroach in the bathroom whose was apparently enjoying the hospitality more than I. About to check out, I discovered my car battery had died. I had cables and asked and the front desk if I could get someone to jump my car. No, and then rather than deal with me they went in another room. Thankfully one of my fellow guest was very hospitable and graciously offered to jump my car. Adjectives I wouldn't use to describe the hotel staff.