Everything was nice. Bell man Obaidul Haque was very helpful for everything we asked like a local guide!!

I recently had the pleasure of staying at the Hilton Convention Hotel in Makkah, and I must say, it was an extraordinary experience from start to finish. The hotel's location is absolutely perfect for anyone visiting the holy city, as it is conveniently close to the Haram, making it easy to attend prayers. The moment I arrived, I was greeted with warm smiles and efficient service at the check-in counter. The staff were incredibly courteous and went out of their way to ensure that my stay was comfortable and enjoyable. Special thanks to the front desk team for their professionalism and helpfulness. My room was spacious, modern, and impeccably clean. The bed was extremely comfortable, providing a restful night's sleep after long days of spiritual activities. I also appreciated the stunning view of the city from my room, which added to the overall serene atmosphere of the stay. The hotel's dining options were fantastic. The breakfast buffet offered a wide variety of delicious dishes catering to different tastes. I particularly enjoyed the fresh fruits and traditional Middle Eastern cuisine. The restaurant staff were attentive and made sure that all my dietary preferences were met. One of the highlights of my stay was the hotel's amenities. The fitness center was well-equipped, allowing me to keep up with my workout routine. Additionally, the complimentary shuttle service to the Haram was a great convenience, especially during peak prayer times.

We enjoyed our stay at the hotel. It’s located within a 3 minutes walk to AlHaram. Very clean, the food is good and the staff are very friendly and helpful. The room is very clean and comfortable. I recommend this hotel to anyone who is looking for a nice place to stay in during Omar time or Haj.

Its okay. For a hilton…buff

Awesome service

Highly recommend.. Very close to Haram

It was an excellent experience from pick up aeroport till check out.

It was ok

Good location and clean

While many of the facilities offered are what you would expect from a brand like Hilton, one issue that the hotel needs to look into is their over zealous monitoring of the hotel's closest exit towards the haram. I stayed 4 days and used that exit/entrance extensively but was specifically singled out almost every time to prove that I stayed at the hotel. While I completely understand why the hotel do that but as a customer who was almost asked to prove my stay every single time that I used the gate, by the end it had become a tedious and frustrating experience. It made me feel that there’s some profiling going on which I repeatedly fit into. Nevertheless, except this experience which left a bit of bad taste, everything else was Hilton brand worthy

Front desk staff was reasonably good. I think they need to improve their customer service.

The staff was nice

Just ok

I always need a room close to elevator

This place is good for honeymoon.

I would have loved to receive my points for hilton honours as I asked two times and they said they will add it to my membership however I checked and still nothing. Sad that I can’t gain my points

We had a wonderful stay Front desk very courteous

Very good

From start to finish, our stay was amazing. We booked a family room, and the view was breathtaking. Full view of masjidul haram. From check in to check out everything was perfect. Staff at check in, very friendly and helpful. Cleaning staff, restaurant staff, couldn’t ask for any more. It’s about a 4-5 minute walk to the start of the mosque and another 5 minutes to the gate 79 which is the umrah gate. I would definitely book it again in the future and recommend it to families. There is a bit of an uphill walk back to the hotel which can get tiring after umrah but we managed it with 3 children.

Front desk needs more training on how to great and help gusts

Great location

Close to Ka’aba, nice and quiet surrounding

A good value for money. Within walking distance from Masjid Alharam. Convenient for prayers and other religious rituals.

Going to Makkah? Heads up, never stay at Hilton Convention Makkah!!! When I arrived I found out that my original booking was cancelled by the management without being notified. I was transferred with my family to temporary rooms as I was promised to get my originally booked suite the next morning. The temporary rooms turned out to be dismal, with aging furniture, stained carpets, and cracked countertops in the washroom. Ultimately, not only did I fail to regain my suite, but I was also charged more than the agreed-upon amount for my original booking.

Very convenient and nice but bathroom were need to be cleaned

Clean property close to Haram. Good and friendly staff. The prayer area on the 3rd floor is a big plus. Would recommend Hilton Makkah Convention to anyone visiting.

Staff are super friendly and accommodating. There is a masjid on third floor which was very helpful. Overall great experience. 5 star

Close to haram and staff very friendly

View, breakfast, convenience and locatiin. Didnt like staff telling me an approx time to check in and not telling me an approx time

Best experience

Love the hotel. Very clean, amazing breakfast, and excellent location. Easy access from back of hotel to haram. View from room 1302 was amazing.

No facility no near by shops for local food hotel food to expensive