Imperial Swan Hotel & Suites
Hotel in Lakeland, FL
3-Star Hotel
Reasons to book
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Hotel with a conference center, near Family Fun Center
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite.
Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite.
Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Map of Lakeland, FL
Available Rooms
Royal Room, 2 Double Beds, Non Smoking
2 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Executive Suite, 1 King Bed with Sofa bed, Non Smoking
1 King • 1 Sofa
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Queen Beds, Non Smoking
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Suite, 1 Queen Bed, Non Smoking
1 Queen
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Royal Room, 1 King Bed, Non Smoking
1 King
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
RRRR
Ratings and reviews
0.5 / 5.0
The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible.
And with a no refund policy there was nothing i could do. Would never stay again.
0.5 / 5.0
The room was so dirty & could not stay in the room. They would not offer a refund
1.5 / 5.0
Extremely dated hotel. Beds should be in a dumpster. Location was the reason I tried it.
No breakfast The pool is destroyed. Hasn't been used lately The bar that used to be in there has been closed a long time but I see staff, In the bar area eating drinking whatever check in with like I was in a foreign country not a language issue just so confused because everything is done through nine different companies like hotels.com etc
0.5 / 5.0
Absolutely terrible!!!! It smells, the phone and TV are broken, there is NEVER anyone available at the front desk, no towels/rags…
So many things wrong I can’t even bring myself to try an find something nice to say.
0.5 / 5.0
The hotel was horrible,
0.5 / 5.0
Terrible place! Had to travel for a last minute business trip to assist with storm damage, only to arrive at this hotel turning me away because they sold it out from under me. My card was already charged and it took hours, and multiple calls to get my money back.
0.5 / 5.0
very poorly run. Stayed the night of the hurricane 10/09/24. check-in was haphazard, the restaurant was closed and all questions were answered by a nice Chinese girl who needed her phone to translate as she only spoke Chinese. Room was OK. I was never given a receipt or any paperwork, only the room key. I paid for 2 nights just in case, but only stayed the one night. No one was at the desk at any time that day or the next morning at 10AM when I left. Only person working was a nice Chinese man who told me to call the number on the wall and they could help me get my refund. I have called every day and left messages to no avail. The phone # online does not answer. Just disputed the charge on my credit card for half. Never stay there again,
0.5 / 5.0
Building was so horrible filthy and dirty I didn’t even stay there
0.5 / 5.0
I booked the hotel and was running late, so i tried to call the hotel to let them know i was on my way, i called again and again, about 10 times, and let it ring and ring and no one answered. When i finally arrived to the hotel, there were no staff at the front desk, just a paper sign saying check in was from 4pm-10pm. I can respect the time window, but with no notice online what so ever, i did not expect a HOTEL to not have ANY employees after 10pm and no one to check in guests. I paid for a room that i didnt even get to use. I had to sleep in my car the rest of the night. If there is any decency in you as a manager or business, please refund my money and i will still attempt to book a room with you again.
1.5 / 5.0
No daily cleaning, no garbage pickup,
1.0 / 5.0
Property is very outdated staff knows no English had to wait hours to be checked in property not maintained well no water in pool
1.0 / 5.0
Did not have someone at the front desk to check us in. Hotel run down
1.0 / 5.0
The hotel was full of black mold and the carpet we all stained I did not end up staying I left after seeing the room I asked the front desk to cancel my stay I know it is non refundable but I am a dialysis patient and I would have gotten very sick from the mold
0.5 / 5.0
I got locked out of my room at 1030pmvwhen my key card was demagnitized. I then spent until 8am the following Monday rning in a chair I'm the hotel lobby. I called the afterhours number posted at the front desk 56 times and got no answer or return call. The following morning I was offered 20pct off. What a joke . This place should be shut down.
1.0 / 5.0
I would not recommend this place at all!!!
2.5 / 5.0
The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave.
The front counter clerk was friendly, knowledgeable and quick at her job.
1.0 / 5.0
The room smells really bad.
2.5 / 5.0
I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down
0.5 / 5.0
No service at front desk on most days. No working room keys needing replaced several times. Room was dirty and with mold in the bathroom. Air conditioning in the hallway was intermittently working. This used to be a nice little hotel… hope they fix it back up.
2.0 / 5.0
Remodeling
1.0 / 5.0
Looked like it was under construction limited office hours, no ice machines, mustysmelling will never stay again
5.0 / 5.0
Good
0.5 / 5.0
This hotel should not be on you listing.
5.0 / 5.0
The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
2.0 / 5.0
Hotel is very dated, No quality ventilation and old carpets.
Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations.
Thai is a budget friendly hotel, with limited to no options of a great bygone era.
I hope they can bring it back !
But absolutely not with current management, they clearly do not have a clue.
1.0 / 5.0
DIRTY SHEETS AND ROACHES
This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
2.0 / 5.0
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
2.0 / 5.0
Old, no vending, no cable TV, old beds. Not the best stay.
1.0 / 5.0
No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel
1.0 / 5.0
Hotel was in poor condition. Amenities were almost nonexistent. No breakfast was served. There were stains and holes on the wall and the bed linen smelled dirty. I would not recommend this place to anyone. I will NEVER stay there again.
1.0 / 5.0
I couldn't go swimming because the pool didn't have water in it
1.0 / 5.0
When I arrived (for my reservation) there was a sign that said “be right back”; after waiting 20 min, I called a number that was taped to the wall. I left a voicemail saying I was at the front desk and there were others there too (2 others came after me). After another 15 minutes I called again and was sent straight to a full voicemail. Shortly after I received a text saying “what do you want?” So I responded I was trying to check in for my reservation. Another 10 min passed and a guy came down the elevator.
Believe me, had I not had a reservation I never would have tolerated; coupled with the town was booked up for state championships. The entire facility was gross, had mold everywhere, stains in the tub (so disgusting I wouldn’t even shower) and I was terrified I would end up with bedbugs from the whole feel of the place. I would strongly encourage you to not post this place on your website—you shouldn’t encourage anyone to stay here.
3.0 / 5.0
With Hotels @ $300 a night, this property served its purpose. They seem to have a small staff, but they were nice and helpful.
2.0 / 5.0
Overall positive experience. The hotel was very nice for the price. Room was nice enough. Microwave and fridge in room but no coffee maker. Had to go to the front desk to get a remote for the tv. We were there two nights and did not get maid service so I don’t know if we stayed longer if there would have been anyone that came by. Lots of restaurants close by as well.
0.5 / 5.0
Couldn’t get ahold of front desk. No one would answer phone. No one there for check out. Blankets are hard and worse than jail blankets. Place is old and run down. No ice machine anywhere. No cable. Trash bins full on every floor and yes we looked cause we looked for ice everywhere. Gym closed and pool empty.(no water) shampoo was half used. It’s expensive and other hotels with bad reps are way cheaper and better
0.5 / 5.0
The online photos are not truly representative of what the actual building looks like. The building is old and not well kept. Upon my arrival, the chap at checking was also working as the handyman and his clothing was filthy.
During the night, my neighbor smoked in the bathroom and a trip to the bathroom was met with the choking, filthy odor of the cigarette smoke.
With a little effort, this hotel could become a wonderful in the area.
2.0 / 5.0
Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.
3.0 / 5.0
Bathroom faucet not working and the whole room smells and dirty
4.0 / 5.0
Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.
1.0 / 5.0
Terrible place. There is no staff from about 10 AM to 4 PM. If you have a problem you are out of luck. Would never stay there again. Lobby looks like a storage room and the place looks like it is about to close down.
FAQs
How much does this hotel cost compared to others in Lakeland?
The average price for a rental in Lakeland is R 2,697 per night. This rental is R 250 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Imperial Swan Hotel & Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Imperial Swan Hotel & Suites. Enjoy the water!
Is Imperial Swan Hotel & Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Imperial Swan Hotel & Suites?
We found 4 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, and internet / wifi.
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