Illusion Boutique Hotel By BFH

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

4.0 / 5.0

Good(747 Ratings)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free breakfast, a quick walk to Central Square
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance, and multilingual staff assistance are onsite.
Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

2 Double • 269 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Room, Partial Ocean View (Cabanas Vision)

1 King • 366 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room

1 King • 430 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room

1 King • 624 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

RRRR

Illusion Boutique Hotel By BFH

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4.0 / 5.0

Good(747 Ratings)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

2 Double • 269 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Room, Partial Ocean View (Cabanas Vision)

1 King • 366 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room

1 King • 430 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room

1 King • 624 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.0 / 5.0

Good(747 Ratings)

2.0 / 5.0

Dec 2024

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.

2.5 / 5.0

Nov 2024

My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep.

1.0 / 5.0

Sep 2024

Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room

1.0 / 5.0

Aug 2024

Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client

1.0 / 5.0

Aug 2024

Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.

3.0 / 5.0

Aug 2024

For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.

2.0 / 5.0

Jul 2024

Staff

1.0 / 5.0

Jul 2024

The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.

2.0 / 5.0

Jul 2024

The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.

2.0 / 5.0

Jul 2024

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

3.0 / 5.0

Jun 2024

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need

3.0 / 5.0

Jun 2024

The service is good but the property requires maintenance. Dont like me when wakes up and the water don’t works

3.0 / 5.0

Apr 2024

The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.

2.0 / 5.0

Apr 2024

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.

5.0 / 5.0

Apr 2024

Getting up to 5th floor was a trek eith no elevator service.

3.0 / 5.0

Apr 2024

The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.

4.0 / 5.0

Apr 2024

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.

2.0 / 5.0

Apr 2024

I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.

1.5 / 5.0

Mar 2024

I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.

3.0 / 5.0

Feb 2024

We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…

5.0 / 5.0

Feb 2024

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all

3.0 / 5.0

Jan 2024

Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.

4.0 / 5.0

Jan 2024

Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains

0.5 / 5.0

Jan 2024

Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable

1.0 / 5.0

Jan 2024

NEVER THIS HOTEL!!!

1.0 / 5.0

Jan 2024

We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM

4.0 / 5.0

Jan 2024

The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

5.0 / 5.0

Dec 2023

The staff and accommodations are wonderful. This was my second time staying and will definitely be back.

2.0 / 5.0

Dec 2023

We liked that it was near all the shops and restaurants but didn't like the poor sanitation in this hotel. The noise of loud music is very annoying.

1.0 / 5.0

Dec 2023

No phone in the room. Was given a room on 5th floor but there was no elevator. Even for a small thing, had to go down 64 steps to communicate-that also with great difficulty. Later on, realized they communicate thru WhatsApp. Toilet flush was not working properly despite them sending someone to repair. No tissue box in the room and they asked to use toilet paper instead. Ocean view room is a sham-You have to look at some dirty/weird rooftops before you can see ocean. Some staff were really nice. For breakfast, we had to go to their sister hotel which was a 2 minute walk but they had very limited option and anything other than the item that day had to be paid-And language? Biggest problem. Had to use google translator with most of the staff. Won't stay again here.

3.0 / 5.0

Dec 2023

It was very noisy till 4 A.M. staff speaks no English at all!! The stairs were hard to get up and down with luggage! Good hot water for the shower, toilet worked good, which is not normal for Mexico!

1.0 / 5.0

Nov 2023

Customer Service very rude when tried to exolain, at the picture the room had a sea view. Nobody helped to switch to such view. Neither recepcionist or expedia over the phone, very very rude service. Not at used to be! Better not book again

3.0 / 5.0

Nov 2023

Elevator is not working condition (long time), area around is dirty (lots of garbage)

1.0 / 5.0

Nov 2023

STAY AWAY AT ALL COSTS!! Even if they offered you to stay there for free! First of all, the sheets were dirty, the towels were ripped, the place is across from Señor Frog which means EXTREMELY LOUD music and DJ yelling from noon to 3 AM EVERYDAY! so kiss your sleeping and resting goodbye. "breakfast included" more like a snack!! this won't even feed a 2 year old. It was an egg with two toasts for one day and that was the most they gave. There are no fruits, nothing for vegetarians or vegans. They cannot even compensate for that.. and you had to go to another building for that luxurious "breakfast". They will charge you more for extra towel, sheet, or even if you "stained" the towel .. the irony! I have never done this, but I have literally left mid way during my stay and paid extra to stay somewhere else. They were not able to refund me the 4 remaining nights I did not stay there for. The only good part is it is steps away from the beach. so are many nearby hotels. Avoid this place or let it ruin your trip!

2.0 / 5.0

Nov 2023

The only nice thing about this hotel is that it is in walking distance from the beach. Other than that, not much more.

1.0 / 5.0

Nov 2023

There is no restaurant, no room service, breakfast is two blocks away, elevator is used to hold trash, oh and the "POOL" is a 2 ft baby pool, with no waiter and random broken lawn chairs.. Although free music from Senor Frogs that vibrated the building until 3 AM each morning !!! I would love to know how much they are paying people for their reviews. I could have used the money after staff cleaned out our friends safe after one attempt when they did not think anyone was in the room. absolutely horrible. !!!!!

1.0 / 5.0

Nov 2023

As my friend and I entered the Illusion Boutique Hotel to check in, I asked reception to add another single room to our stay, as I wanted to not compromise my already compromised health by sharing a room with my sick friend. I was proceeded to be told by reception (via a translating app) that we had NO room AT ALL, let alone able to have two separate rooms! I thought this was a joke, literally. I was told that our room had no water and no electricity, and the rest of the hotel, as well as all the hotels in the area were full. We were told that WE were responsible for finding new accommodations! I could not believe what I was hearing! I just did not know what to do! My friend and I were quite scared of the situation, and feared for our safety, as we would be easy targets...two tired, confused female tourists in the dark in Mexico. We had NO place to stay, it was now night time, and we did not know where to go. As we were trying to figure out what to do, a lovely couple walked in and asked if we were OK. They let us know that their room was robbed earlier in the day while they were at the pool. Thankfully they provided my friend and I emotional support during what was a very stressful time. I do not recommend this hotel!

1.0 / 5.0

Nov 2023

The place is completely run down ! We were with friends which was the only distraction, thankfully! The Highlight was when we were robbed by an employee that broke into our safe and spared us our passports . Not one employee cared in the least !!

5.0 / 5.0

Oct 2023

I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again.

5.0 / 5.0

Sep 2023

The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is R 2,354 per night. This rental is R 187 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Illusion Boutique Hotel By BFH. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Illusion Boutique Hotel By BFH. Enjoy the water!

Is Illusion Boutique Hotel By BFH pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Illusion Boutique Hotel By BFH?

We found 4 amenities for this rental. This includes pool, air conditioner, internet / wifi, and tv.

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Magia Beachside Condo

Illusion Boutique Hotel By BFH

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Junior Room

Superior Room, Partial Ocean View (Cabanas Vision)

Deluxe Room

Premium Room

Illusion Boutique Hotel By BFH

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Junior Room

Superior Room, Partial Ocean View (Cabanas Vision)

Deluxe Room

Premium Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Illusion Boutique Hotel By BFH pet friendly?

What amenities are available at Illusion Boutique Hotel By BFH?

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