Holiday Inn Sunderland - City Centre, an IHG Hotel
Hotel in Sunderland
4-Star Hotel
Reasons to book
Includes essentialsAir conditioner, Internet / Wifi, TV and more
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About this hotel
Boasting a restaurant, bar and views of city, Holiday Inn Sunderland - City Centre, an IHG Hotel is situated in Sunderland, 2.6 km from Roker Beach.
Amenities
Air conditioner
Internet / Wifi
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Sunderland
Available Rooms
Standard Queen Room
1 Queen • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Twin Room
2 Single • 247 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Room - Accessible
1 Queen • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Premium King Room
1 King • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Room
1 Queen or 2 Single • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
4.5 / 5.0
Excellent(1,403 Reviews)100% verified reviews
4.0 / 5.0
When I checked in the person on reception said my room number out loud. The person behind me would have heard that. My expectation (and I thought the accepted protocol) was that the room number should be pointed out not said out loud, particularly for female guests staying alone. Everything else was great so it's a shame that this tarnished my experience.
4.0 / 5.0
Very clean, good location. Breakfast was fine, just what you would expect.
Only 1 member of staff between the bar and reception on arrival. Took about 15mins to check in with no queue.
5.0 / 5.0
Clean, lovely room, perfect location for us . Bathroom was very nice, fab shower.
Lack of tea bags
5.0 / 5.0
Location, for me, was perfect.
Property is not opulent but it is exquisite.
Nothing.
4.5 / 5.0
Ideally located for the city centre
Comfortable facilities
Helpful staff
Nothing
4.5 / 5.0
Ideal location for the Empire Theatre.
There was nothing to dislike
5.0 / 5.0
it was central to all i wanted to do. the staff were very helpful and the hotel was perfect.
we really enjoyed the the breakfast there was plenty to choose from. we will definitly be staying again in the future.
just a little warm in the room and could not open the window but nothing major.
5.0 / 5.0
Location perfect. Staff superfriendly. Hotel clean. Beds comfy. Pillows amazing. Superb breakfast choice !!
Absolutely faultless !!
3.5 / 5.0
Rooms
No parking facilities
4.5 / 5.0
Warm welcome at Reception, room was ready early. Beds were so comfortable and pillows were lovely. Room clean and functional.
Breakfast, for what we paid wouldn’t do it again.
4.5 / 5.0
Zeer goed ontbijt, rolstoelvriendelijk, héél veilig
Niet
0.5 / 5.0
Breakfast was ok
Could be better
Staff at breakfast where great Lynn and Andrea
Big range of food
Some of the buffet foods are overcooked that apart good range
4.0 / 5.0
Clean room and hotel areas, friendly staff
Hotel parking, more coffee, milk in the room also a fridge
5.0 / 5.0
Ideal city centre location near to bars and restaurants. Staff were friendly and check in was quick and easy. Breakfast was nice self service and a good choice of cereals, pastries and cooked food. 11am check out was an added bonus
0.5 / 5.0
Clean and generally attractive hotel.
Serious GDPR issues.
The hotel refused to hand over our room key until we provided personal information; mobile number, address, email.
At no point in the booking process on booking.com were we informed that this information would be required at check-in.
It was clear from discussion with staff on reception that this is a frequent issue.
Then after being assured we wouldn't be contacted with any spam post-stay, and ensuring we hadn't ticked or unticked any boxes agreeing to receive communication, we received three marketing emails from the property.
4.0 / 5.0
Lovely clean hotel, nice and quiet had great night sleep. Staff polite and friendly. Would definitely recommend and stay there again. Nice area plenty to see and do.
Nothing to add.
2.5 / 5.0
Beds comfortable and rooms are big.
Breakfast was not worth £15pp.. Service was very slow staff took ages refilling buffet and a lot of people constantly waiting
5.0 / 5.0
Great stay. Functional location in the heart of the city. Clean, comfy and quiet. Great staff too
5.0 / 5.0
I recently had the pleasure of staying at Holiday Inn Sunderland, and the experience was truly delightful. The accommodations were comfortable, and the overall service exceeded my expectations.
I would like to highlight the exceptional service provided by Andrea during breakfast. Her attention to detail and dedication to ensuring a positive guest experience were truly commendable. Andrea's friendly demeanor, efficient service, and genuine hospitality added a special touch to the morning routine.
The staff at Holiday Inn Sunderland, including Andrea, contributed significantly to making my stay memorable. I highly recommend this establishment for both its comfortable accommodations and outstanding customer service.
Thank you, Holiday Inn Sunderland, and a special thanks to Andrea for going above and beyond!
2.0 / 5.0
Nothing 100 pounds for a view of a roof?
Over priced and didn’t even have a view. Cleaning staff so loud in the morning woke me up
4.5 / 5.0
Central for what we needed
N/a
5.0 / 5.0
Cleanness
Everything was great
4.5 / 5.0
Excellent Maccam hospitality, albeit from a hotel chain. Every member of staff was friendly and chatty and seemed proud to be working at the hotel. Excellent Breakfasts!
Nothing,
4.5 / 5.0
It's right in the city center, walking distance from the metro and very close to shops and restaurants. Breakfast was good and abundant.
Nothing to dislike.
3.5 / 5.0
It was ideal location and very clean
We were awoken in the middle of the night by a couple of girls and a guy fighting and arguing in the room next door banging doors etc
This spoilt a lovely night for hubby's birthday
I know it's not your fault
But when l complained, l just got oh were sorry from a young girl
4.5 / 5.0
The room was large, comfortable and clean. Bedding was good.
The best feature was the staff. All made our week there an exceptional stay and very welcomed. Friendly and service oriented!
5.0 / 5.0
Spotlessly clean, great location with great staff.
Nothing
5.0 / 5.0
The style and the cleanliness of the place. The friendliness of staff. And the well accommodated service
The elevator voice 🤣 irritating. But it was funny to listen to.
4.5 / 5.0
Top location, nice clean rooms, lovely hall design, delicious breakfast. Best part of our experience was meeting the staff! Loveliest, most welcoming people. Definitely will stay there again.
4.5 / 5.0
Fantastic experience- first time in holiday inn. World class service
5.0 / 5.0
Bella struttura
Colazione disordinata sevizio assente un po’ sporco nel buffet…nessuno croissant solo brioche in busta….tazze per latte macchiato o cappuccino assenti….
5.0 / 5.0
Didn't have a breakfast at £14.95 to expensive, went down the road to Wetherspoons had one there for £6.50 including a drink.
Better quality toilet paper, it didn't tear properly no perforations, and to thin.
4.5 / 5.0
The location is very convenient for attending concerts at The Fire Station and football matches at Stadium of Light. Walking distance from railway station/metro station.
4.5 / 5.0
Hotel is clean. Staff on reception were polite. Room was spacey it. Breakfast was tasty
Room was a little cold.
5.0 / 5.0
Nice and central for shopping, restaurants, amenities and transport links.
Nothing to dislike
4.5 / 5.0
central location
nothing
5.0 / 5.0
Extremely polite and helpful staff. Offered to hold our bags whilst the room was being cleaned. When the room was available early they called and informed us of this. Honestly exceptional service from everyone. The building was immaculate the entrance was very comfortable. Rooms were great size.
N/A
5.0 / 5.0
Location perfect for a night at theatre
A packet of two shortbread biscuits was £3... a bit unreasonable
4.0 / 5.0
Staff location bed
The breakfast was terrible
FAQs
How much does this hotel cost compared to others in Sunderland?
The average price for a rental in Sunderland is R 1,698 per night. This rental is R 208 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Sunderland - City Centre, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Sunderland - City Centre, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Sunderland - City Centre, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, internet / wifi, laundry, tv, and wheelchair accessible.
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