Maison Roccia - Welkeys
House in Biarritz
Reasons to book
Guests love it hereGuests give this property a top rating
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
About this house rental
Set in Anglet, 2 km from VVF Beach and 2.1 km from Club Beach, Maison Roccia - Welkeys offers a garden and air conditioning. The property is around 3.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Laundry
Balcony or Patio
Dishwasher
TV
Garden
Family friendly
Map of Biarritz
Available Rooms
Holiday Home
2 Queen • 1 Queen • 1 Queen • 1291 ft²
Sleeps 8
+
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
6.0 / 10.0
Property itself is good. Large place with enough beds for 8 people.
Welkeys. A €1500 deposit for a €750 booking is simply wrong, plus you get charged €12 for the privilege. Worse is that this happens through a third party called Swikly - via a link sent by email. This goes against Booking dot Com’s own guidelines which states not to provide credit card and sensitive details this way. They also want you to upload a passport photo. No no no.
They provide a “concierge” service, where someone meets you to let you in and take you through the house setup. They are also supposed to meet you at the end and be available throughout the stay. Ours did not meet us at the end, and later that day our deposit credit card was charged €30 for a part missing from the pod coffee machine, which we used twice. I contacted the concierge, answer took more than 2 days, and Welkeys who wrote back same day stating we had to talk to Swikly. At Swikly we had to complete a form online challenging the claim. They contact Welkeys who simply said the claim is correct. Asked Swikly for proof. They said talk to Welkeys. I think you’re getting the picture now…
Went back to Welkeys who sent us a photo of the pod which was complete. Then they said the clear tray (which was in the photo) was missing. None of this was making any sense.
Sadly after this nothing. Haven’t heard from them in a few weeks.
I write all this in case others have, or have already had, a similar experience.
It really soured our stay. Particularly given the concierge was supposed to come at check out and if there was a problem we could have alleviated all of the above. Poor form Welkeys.
We also contacted Booking dot Com but have had no reply.
10.0 / 10.0
Es un apartamento precioso. El espacio de salón cocina es muy bonito y cómodo, el jardín fantástico para jugar y había aire acondicionado en todas las estancias. Muy espacioso y bonito
Los baños son bastante pequeños.
FAQs
How much does this house cost compared to others in Biarritz?
The average price for a rental in Biarritz is R 2,175 per night. This rental is R 160 less expensive than the average.
Is parking included with this house?
Parking is not specified as an available amenity at Maison Roccia - Welkeys. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Maison Roccia - Welkeys pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Maison Roccia - Welkeys?
We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and laundry.
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