First and foremost, the employees at this location (at least the ones I encountered - Keri, Nick, and especially Ms. Georgia!) were absolutely fantastic. Nick welcomed us with a warm smile, and Keri was an absolute gem the next two days we were there. Ms. Georgia was extremely attentive to the breakfast area and made sure the counters were clean, food was stocked (there is a decent spread that rotates daily), and coffee was fresh! The room was clean, however, it's clear that it is an older property. The rooms were outdated and falling apart. The closet door wouldn't stay closed; there were vile stains on the mattress and box spring; and the bathroom sink was slow to drain. I think the hotel could definitely use an update, especially at the nightly rate. Overall, the experience was good for the time there.

First and foremost, the employees at this location (at least the ones I encountered - Keri, Nick, and especially Ms. Georgia!) were absolutely fantastic. Nick welcomed us with a warm smile, and Keri was an absolute gem the next two days we were there. Ms. Georgia was extremely attentive to the breakfast area and made sure the counters were clean, food was stocked (there is a decent spread that rotates daily), and coffee was fresh! The room was clean, however, it's clear that it is an older property. The rooms were outdated and falling apart. The closet door wouldn't stay closed; there were vile stains on the mattress and box spring; and the bathroom sink was slow to drain. I think the hotel could definitely use an update, especially at the nightly rate. Overall, the experience was good for the time there.

Staff was great, room was not very clean

Staff was great, room was not very clean

The staff was pretty friendly. The stay wasn't bad. A few things did not work. I havw stayed at this chain of hotels before and that is why I chose them again. I guess each one is different depending on the location, but it wasn't anything that would keep me from sticking with this chain of hotels.

The staff was pretty friendly. The stay wasn't bad. A few things did not work. I havw stayed at this chain of hotels before and that is why I chose them again. I guess each one is different depending on the location, but it wasn't anything that would keep me from sticking with this chain of hotels.

Ok stay...some items did not work. Locations make a difference.

I stayed at this hotel for a total of 3 hours, 2 of which I spent calling around trying to find another hotel (at 2 in the morning). This hotel is old and falling apart. Housekeeping does as best as they can with keeping it clean; however, when everything is falling apart it's moot. The young lady at the front desk was nice, and tried to accomodate us as best she could. The first room I received reeked of cigarette smoke, which I smelled before I even opened the door. The second room I received smelled musty and old. The carpet was severly stained, to the point I placed a towel down just so I didn't have to look at it. The bathroom was the best part of the room, which doesn't say much when you still have to get in the bed. The air conditioning unit in my sister's room fell half way off the wall. Several of the doors throughout the hotel looked as if they were off the frame. I was overly disappointed, as I've stayed in Hampton Inn properties previously. This was by far the worst, and not because it couldn't be better. This is a super old hotel in a newer area.

I stayed at this hotel for a total of 3 hours, 2 of which I spent calling around trying to find another hotel (at 2 in the morning). This hotel is old and falling apart. Housekeeping does as best as they can with keeping it clean; however, when everything is falling apart it's moot. The young lady at the front desk was nice, and tried to accomodate us as best she could. The first room I received reeked of cigarette smoke, which I smelled before I even opened the door. The second room I received smelled musty and old. The carpet was severly stained, to the point I placed a towel down just so I didn't have to look at it. The bathroom was the best part of the room, which doesn't say much when you still have to get in the bed. The air conditioning unit in my sister's room fell half way off the wall. Several of the doors throughout the hotel looked as if they were off the frame. I was overly disappointed, as I've stayed in Hampton Inn properties previously. This was by far the worst, and not because it couldn't be better. This is a super old hotel in a newer area.

The staff was helpful and the breakfast was great

The staff was helpful and the breakfast was great

Great location breakfast was good and hot. Bed was good. Needed better pillows though

Great location breakfast was good and hot. Bed was good. Needed better pillows though

Room was rundown. Walls damaged. Paint on the fixtures. Mirror closet door did not close properly. Front desk staff were not very good at there job. Definitely not what i would expect from a Hilton brand hotel.

Room was rundown. Walls damaged. Paint on the fixtures. Mirror closet door did not close properly. Front desk staff were not very good at there job. Definitely not what i would expect from a Hilton brand hotel.

Staff and nice rooms

Staff and nice rooms

They said housekeeping service was available ONLY upon request and yet a maid entered my room several times during the week unannounced and unrequested. And there was a couple of days when hot water was not available for showering.

They said housekeeping service was available ONLY upon request and yet a maid entered my room several times during the week unannounced and unrequested. And there was a couple of days when hot water was not available for showering.

Everything was pleasant and clean

Everything was pleasant and clean

Carpet and upholstered chair in room were visibly dirty. Closet door stayed open because locking mechanism was missing; manager made aware and did nothing. Dirty washcloth left hanging in shower. Front desk evening staff and breakfast service staff were very pleasant and helpful.

Carpet and upholstered chair in room were visibly dirty. Closet door stayed open because locking mechanism was missing; manager made aware and did nothing. Dirty washcloth left hanging in shower. Front desk evening staff and breakfast service staff were very pleasant and helpful.

The staff are AMAZING! Nick was the new team member and his trainer was so professional and accommodating! It’s sad to have such a great team and the facility in which they work is far from up to standard! Reno is definitely needed to match the team!

The staff are AMAZING! Nick was the new team member and his trainer was so professional and accommodating! It’s sad to have such a great team and the facility in which they work is far from up to standard! Reno is definitely needed to match the team!

Okay

Okay

The staff were great. The room was okay. The pull out couch had dirty sheets on it and the room smelled like mildew. The night clerk was very apologetic and offered to move us and gave us clean sheets, but it was late and we didn’t want to move the kids to another room. Everything else seemed clean, the bathroom was spacious.

The staff were great. The room was okay. The pull out couch had dirty sheets on it and the room smelled like mildew. The night clerk was very apologetic and offered to move us and gave us clean sheets, but it was late and we didn’t want to move the kids to another room. Everything else seemed clean, the bathroom was spacious.

NICE PLACE TO STAY

SAFE AND INVITING PROPERTY

The property is an awesome place to stay.