Swissôtel Makkah
Hotel in Mecca
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsGarden, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Art Deco Makkah hotel in Al Hajlah with a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.
Bathrooms include hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Laundry
Garden
Map of Mecca
Available Rooms
Classic King Room Haram Partial view
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic King Room Kaaba partial view
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic Room (Quad bed, City)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic Room (Quad bed, Haram)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic Room (Quad bed, Kaaba)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
RRRR
Ratings and reviews
2.0 / 10.0
Not a good experience for a supposedly 5 star property. Reception staff not helpful, didn’t help when I asked for assistance to print my boarding pass or whe noi wanted to know where they had taken my luggage- you just get directed to someone else. Lifts were a big problem as on most occasions you’d have to change lifts to get to the reception area (they don’t come quickly). Cleaning staff were superb, friendly and helpful. Bathroom was very dated, the shower door waterproof strip kept coming off , my adult daughters couldn’t regulate the water temperature as it was very stiff so ended up scolding themselves every time they showered. I paid extra for a view but it was partially blocked so disappointed they gave me that room - they did have a room with a better view but chose not to give me that. Location is excellent and I think that’s why swissotel don’t care about customer service, they will always have a customer base so don’t need to try.
5.0 / 10.0
Close to haram and to everything you need. Breakfast was great with plenty of options
3.0 / 10.0
very noisy hotel, some of the rooms have $100 add on fees
5.0 / 10.0
Perfect, would definately stay here again, great location and services
5.0 / 10.0
Perfect, would definately stay here again, great location and services
5.0 / 10.0
It was wonderful trip .in Makkah hotel is excellent cleaning and wonderful service
5.0 / 10.0
Good
5.0 / 10.0
Good
5.0 / 10.0
Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.
5.0 / 10.0
Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.
5.0 / 10.0
Exceptional costumer services excellent facilities, thank you for your care
5.0 / 10.0
If you can afford it go for Kabaa view.
5.0 / 10.0
If you can afford it go for Kabaa view.
4.0 / 10.0
We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active.
The porters were very punctual and cooperative when luggage was being picked up and also upon leaving.
Location was very good with easy access to the Grand Mosque especially during busy moments and times.
I would recommend the hotel to friends and family going forward.
4.0 / 10.0
We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active.
The porters were very punctual and cooperative when luggage was being picked up and also upon leaving.
Location was very good with easy access to the Grand Mosque especially during busy moments and times.
I would recommend the hotel to friends and family going forward.
5.0 / 10.0
Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.
5.0 / 10.0
Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.
1.0 / 10.0
I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay:
1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh.
2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep.
3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience.
4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help.
Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay.
Rating: ★★☆☆☆ (2/5)
1.0 / 10.0
I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay:
1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh.
2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep.
3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience.
4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help.
Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay.
Rating: ★★☆☆☆ (2/5)
5.0 / 10.0
Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home
5.0 / 10.0
Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home
4.0 / 10.0
Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room.
Regards
Suratman
5.0 / 10.0
Everything about this property is exceptional
4.0 / 10.0
Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room.
Regards
Suratman
5.0 / 10.0
Everything about this property is exceptional
5.0 / 10.0
Nice Kaaba view and location
5.0 / 10.0
Nice Kaaba view and location
8.0 / 10.0
One of the best properties due to location (next to Haram). Very friendly & accommodative staff. Allowed early check in & late check out. Can't ask for any better service.
10.0 / 10.0
Was a great experience, coming back soon inshallah
5.0 / 10.0
Great experience
5.0 / 10.0
Great experience
6.0 / 10.0
Staff at check in very abrupt
10.0 / 10.0
The hotel was nice and clean closer to Masjid Alnabwee and many other sites. I would definitely recommend this place to stay.
10.0 / 10.0
Amazing hospitality very friendly staff
10.0 / 10.0
Great view, walkable
10.0 / 10.0
Good location, within Kaba boundaries
10.0 / 10.0
Very much walkable from Haram! Service was on point. Very happy with our stay
10.0 / 10.0
Good location, within Kaba boundaries
10.0 / 10.0
Very much walkable from Haram! Service was on point. Very happy with our stay
5.0 / 10.0
Best hotel very near to haram and we r regularly staying here alhumdullillah 😇💖💖💖
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is R 728 per night. This rental is R 6,631 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Swissôtel Makkah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Swissôtel Makkah pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Swissôtel Makkah?
We found 5 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, laundry, and garden.
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