Hampton Inn Muskegon

Lobby or reception
Lobby or reception, Lobby or reception
Lobby or reception
Lobby or reception
Pool view
7.7 / 10.0
Outstanding(286 Ratings)

Hotel in Norton Shores, MI

3-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This Muskegon, Michigan hotel is moments from Highway 31 and near Lake Michigan beaches. Each guest room is equipped with free high-speed internet access and a coffee maker.

Amenities

Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly

Map of Norton Shores, MI

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking

2 Queen • 301 ft²

Sleeps 4
You'll be directed to Booking.com for availability & pricing

King Room with Sofa Bed - Non-Smoking

1 King • 301 ft²

Sleeps 4
You'll be directed to Booking.com for availability & pricing

Deluxe King Room with Whirpool - Non-Smoking

1 King • 301 ft²

Sleeps 4
You'll be directed to Booking.com for availability & pricing

King Studio Suite with Sofa Bed - Non-Smoking

1 King • 301 ft²

Sleeps 4
You'll be directed to Booking.com for availability & pricing

Queen Room with Mobility Access/Non-Smoking

1 Queen • 301 ft²

Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
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Ratings and reviews

7.7 / 10.0
Outstanding(286 Ratings)
100% verified reviews
8.0 / 10.0
May 2024
Good location, clean comfortable rooms.
Clean comfortable room
I booked the room for two nights May 1-3. I checked out at 9am on the 2nd and was still charged for 2 nights on my card. I have reached out to the hotel and have not gotten a response to have this corrected.
8.0 / 10.0
Apr 2024
Good stay
Super nice front desk staff, nice clean room, pet friendly, good breakfast.
Lots of slamming doors and gotta push on the door to actually latch it.
1.0 / 10.0
Aug 2023
Book with caution!
Had an absolute nightmare of an experience with this hotel. For starters, we spent an hour and a half attempting to just get our key cards to open the door to our room, never actually got it resolved and the solution was to leave the door ajar if we needed to leave until IT could come fix it. Once we were let into the room by the master key, it was disgusting. There was no shower curtain, a plunger on a plastic bag next to the toilet, a cracked, crumbling, and stained jacuzzi tub, and a leak coming through the wall onto the floor. So much for our master king suite! I had to request a new room, which wasn't a whole lot better, had a bad smell, and according to the staff who was helping us, wasn't cleaned to the hotel's standards. We eventually ended up in a standard room after paying an absurd amount for what I thought was going to be a beautiful king jacuzzi suite per the pictures and reviews. After almost 3 hours we finally settled into our new room (which had hair in the shower but I wasn't about to complain again). I asked about getting a refund, and was told I had to get permission from the booking site first before they could issue it. So I got on the phone with them (it's now midnight at this point), and they agreed to issue the refund. The hotel acknowledged this, confirmed I would be refunded, and everything was set. Or so I thought. My refund was never issued, and I actually got charged TWICE. Cue 3 and a half weeks of going back and forth with the hotel trying to get my refund. Countless calls, running around in circles, explaining the same thing over and over, for 3 and a half weeks. They were adamant the issue was with the booking site, when all along they had the capability to issue my refund and finally did after almost a month after my stay. Staff are friendly but do not seem to have the knowledge to back it up. Nothing was offered for my poor experience and time I had to spend trying to get my refund.
4.0 / 10.0
Aug 2023
This hotel needs a lot of work!
The breakfast was decent
Room #1: the toilet was broken n dirty and the phone didn't work. I was moved to another room, Room #2 and the phone didn't work and the wall with the lamps power went out! There was no cover for the fold put bed or pillows. There was only bath towels for 3 and there was old wrappers in the couch! I spent almost a hour with the mishaps of the room n moving to another room that wasn't functional. There was another lady in front of me that reported the refrigerator in her room and fan in her bathroom wasn't working.
8.0 / 10.0
Aug 2023
Very good
Location room and breakfast
We had to ask twice when the in room coffee maker was broken and body wash out. After second time it was taken care of and we got fresh towels and cookies too which was a nice touch
6.0 / 10.0
Aug 2023
Pleasant
Close to the amusement park. Easy to book.
The hallway carpet to rooms looks dirty and smells bad. The bathroom has almost empty roll in the holder. It was not replaced. We even gave them an ETA. The room was not disinfected coz we all are sneezing when we entered. We woke up so stuffy. No bottled water in the vending machine. No USB charging port in the room. If you're in a budget, then you get what you pay for. But it safe overall. It's pretty decent for the price.
4.0 / 10.0
Jul 2023
Disappointing
Bed was comfortable
Pillows were terrible and carpet stunk of mildew. Made the whole room stink
10.0 / 10.0
Jul 2023
Exceptional
I was surprised at the quality of this location actually! Very nice rooms, clean and comfortable! Very nice staff!

FAQs

How much does this hotel cost compared to others in Norton Shores?

The average price for a rental in Norton Shores is R 2,544 per night. This rental is R 1,371 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hampton Inn Muskegon. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hampton Inn Muskegon. Enjoy the water!

Is Hampton Inn Muskegon pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hampton Inn Muskegon?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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