Reception is excellent.

it’s ok

they don’t have parking

the location is good

for family you have to keep separate rooms to avoid drunken or noisy people

staff behaviour are excellent, everything clean, nice lobby, i love it

its ok, everything is normal

I had a wonderful experience at Phoenix Hotel. Every staff member I encountered, was delightful and eager to help! Thank you!

Not clean and so dirty

Nothing

Rooms are dirty once handed over. The previous time, I found some preservatives. This time, I was given a room where there is no telephone that works, no towels, and tv doesn't work. When I communicated with the operators, I was shifted to a room where dirty bedsheets had some sorts of yellowish stains, lights doesn't switch off as all switches damaged or wrongly wired, I had to remove the bulbs to sleep. I called the operators again, and they failed to address it . They wanted to hold the authorities' documents until checkout, and they lied about it when confronted with the customer service from booking. In short, this shouldn't be even categorized as a hotel. Believe me, it is better to rent a car and sleep there alternatively. The operators know nothing about hospitality properties operations, no checklists, no quality standards, and no operating procedures. This hotel should be shut down or receive a huge fine from the concerned authorities, I'll make sure to raise a complaint to them as well. The hotel is super old, not renovated. I would have shared photos and videos, but it's on my other phone.

only staff was friendly

everything

Hotel is v good,clean,easy excess location

Everything

Did not have breakfast there

Need to improve house keeping

I like nothing

The location is not comfortable for gust