Hotel Casa Merced

4.3 / 5.0

Excellent(442 Ratings)

Hotel in Cuenca

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pets allowed, Kitchen or Kitchenette and more

About this hotel

Hotel Casa Merced has a garden, shared lounge, a terrace and restaurant in Cuenca. This 3-star hotel offers a bar. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property.

Amenities

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Garden

Family friendly

Map of Cuenca

Nearby attractions

Ingapirca Archaeological Complex

Available Rooms

2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 193 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double or 1 Double • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Single • 193 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

Hotel Casa Merced

RRRR

4.3 / 5.0

Excellent(442 Ratings)

Hotel in Cuenca

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pets allowed, Kitchen or Kitchenette and more

About this hotel

Amenities

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Garden

Family friendly

Map of Cuenca

Nearby attractions

Ingapirca Archaeological Complex

Available Rooms

2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 193 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double or 1 Double • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Single • 193 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.3 / 5.0

Excellent(442 Ratings)

100% verified reviews

4.0 / 5.0

Aug 2024

Hotel sencillo, conveniente y acogedor

Excelente ubicación

Habitación con muy poca luz, la tv no funcionaba

3.5 / 5.0

Apr 2024

BIEN PARA UN PAR DE DÍAS

LIMPIEZA Y UBICACIÓN CERCANA AL CENTRO DE LA CIUDAD

RUIDO EN LA NOCHE POR DISCOTECAS CERCANAS

5.0 / 5.0

Apr 2024

Una muy buena opción

Excelente ubicación, instalaciones, limpieza y comodidad

3.5 / 5.0

Feb 2024

Bueno, pero demasiado bullicioso

La habitación es grande, muy limpia, hacen la limpieza todos los días. Las camas son cómodas y el personal es muy amable para la atención.

Primero, el desayuno era rico pero podría variar. Segundo, lamentablemente nadie te dice que hay un bar-discoteca a la entrada del hotel (el cual no es insonorizado, cualquier persona que se haya hospedado puede dar cuenta de esto, es más, hay varios comentarios con la misma queja) y para alguien con el sueño ligero como nosotras significó no poder dormir por 2 noches seguidas, al tercer día tuvimos una familia súper escandalosa a las 5 de mañana. A pesar que estábamos en uno de los cuartos más alejados, los 3 dias de descanso fueron un suplicio. No les recomiendo si tienen el sueldo ligero o van en fin de semana.

5.0 / 5.0

Feb 2024

Amazing Hotel in Cuenca

Friendly staff, great location in historic Cuenca, near the river walk and many restaurants.

Small room

2.5 / 5.0

Jan 2024

aceptable

la ubicación muy buena y la atención del personal todos muy amables

a habitación muy oscura, solicite tres camas individuales y una doble y no me dieron lo solicitado y me indicaron que era por que separe para 4 personas pero solo me pusieron dos toallas

5.0 / 5.0

Jan 2024

Muy buena localización y personal muy amable

Todo el personal fue muy amistoso y amable!!

5.0 / 5.0

Jan 2024

Durmiendo en medio de la naturaleza

Las áreas verdes

Todo me gusto

4.5 / 5.0

Dec 2023

Muy lindo

Muy cómodo, limpio y agradable. Me gustaría que tenga TV y quizás el colchón más cómodo, pero de ahí todo muy bien

Colchón

5.0 / 5.0

Dec 2023

Tragaluz en la H.18

Todo, la habitación que nos tocó fue muy bonita, la atención en el restaurante fue excelente. Galería muy interesante. Tiene biblioteca, eso me gustó, de tener más tiempo lo hubiéramos disfrutado mamá y yo. Faltaba lectura para niños, miss niñas les encanta leer, única observación

En la habitación, el tragaluz me resultaba muy claro para la noche. Yo duermo súper obscuro y eso me incomodó

3.5 / 5.0

Dec 2023

Regular

Tenía mejores espectativas

La habitación solo tiene camas

4.0 / 5.0

Dec 2023

Buen hotel, bonito pero un poco caro para lo que tiene y ofrece.

Céntrico, bonito, iluminado y con areas verdes.

Faltaba jabón y shampoo, demoraron an atendernos en el desayuno y las opciones no eran variadas

4.0 / 5.0

Oct 2023

Perfect place to stay whilst exploring Cuenca

Staff were welcoming, friendly and helpful. Breakfast was filling and set you up for the day. Rooms were clean and cosy. This property was ideally suited for its central location in Cuenca, only 5 mins walk from Plaza Calderon.

Nothing

5.0 / 5.0

Oct 2023

Nos encantó

Buena ubicación, buena atención, las habitaciones muy cómodas, la comida deliciosa

4.5 / 5.0

Oct 2023

Excelente ubicación

La ubicación es excelente

La hora del check out a pesar que te dan opciones si necesitas más tiempo siempre atento y dando opciones

4.0 / 5.0

Oct 2023

Bonne adresse

Joli hôtel Personnel sympathique Proche centre historique

Mieux vaut prendre la catégorie supérieure de chambre car le lit que nous avions était petit tout comme la chambre qui était un peu "dépouillé". Et il y faisait plutôt frais car à l'ombre. C'est propre mais spartiate.

1.0 / 5.0

Sep 2023

Never again! NO vuelvo más!

Solo fue bueno el desayuno y el personal del restaurante, las meseras muy amables y atentas.

Nos hicieron dormir en la bodega del hotel. En la reserva había la opción de vista al jardín o sin vista al jardín. Resulta que la habitación no tenía siquiera una ventana! Un lugar oscuro y húmedo! Por el valor que pagamos, pudimos hospedarnos en un mejor hotel y mucho más cerca al Parque Calderón. Las fotos que suben a Booking no se parecen en nada a la habitación que nos dieron, habían cables colgando de una pared, parches sin pintar. Nunca volvería a este hotel. They made us sleep in the hotel's cellar. When booking there was the option of garden view or no garden view. Turns out the room didn't even have a window! A dark and humid place! For the amount we paid, we were able to stay in a better hotel and much closer to Parque Calderón. The photos they upload to Booking do not look anything like the room they gave us, there were cables hanging from a wall, unpainted patches. I would never return to this hotel.

5.0 / 5.0

Sep 2023

Calidez de su personal

Buena localización si lo que quieres es pasear en el centro histórico

5.0 / 5.0

Jul 2023

Comfortable, and family oriented hotel, smiley treat and perfect location

Excellent, the hotel is on the heart of the heritage colonial side of the city but it has a beautiful garden that makes you feel the classic Andean houses, and it has a family feeling, both of the owners makes you feel at home,

3.0 / 5.0

Jul 2023

Didn't match my expectations. Woudn't come back.

Friendly staff + Good location + Good bathroom

Poor breakfast Simple room Poor service room (Don't have on Monday or Tuesday) Pressure to do an early check out Late check in

5.0 / 5.0

Jul 2023

Exceptional

-The staff was incredibly friendly and helpful! We arrived on the night bus and they went out of their way to give us a room so we could rest. -Breakfast was delicious and filling - Location was great! Between the main square and the river.

2.5 / 5.0

Jul 2023

Passable

Good location in Cuenca, so many bars and restaurants in walking distance. Bed was comfy. Staff was very nice.

Super noisy. Had a hard time sleeping from the noise, rooms did not block noise whatsoever. Church bells woke us up often, as well as other hotel guests and even staff talking or listening to podcasts (?) right outside our room early in the morning. Also our first room was not properly cleaned, but they moved us to a cleaner one so that was okay.

2.5 / 5.0

Jul 2023

Passable

Very noisy on weekends because of nearby pub/ disco which made it difficult to sleep until late in the morning

2.5 / 5.0

Jun 2023

It can be better if they renew bed sheets and towels.

Location was closed to everything. Hotel's staff was excellent

old weathered towels snd stained bed sheets. No TV or radio at least.

5.0 / 5.0

Mar 2023

I live in Cuenca in San Sebastián. I wanted to see what other areas offered. The staff at Hotel Casa Merced made the st

location and really friendly staff.

4.5 / 5.0

Feb 2023

wonderful place to stay in Cuenca

The location, staff and breakfast were perfect. There is an option to park a car next to the hotel (for free) or on a private parking (additional option). Especially, I’d like to thank Janet, who was very polite and attentive.

0.5 / 5.0

Jan 2023

We are upset Booking gave this lousy property its seal of approval as an approved partner.

The location would have been great if the hotel was well marked with clear signs, but the entrance didn't match the address so it was extremely hard to find, located in the historic district which we were looking forward to visiting but could not tolerate the hotel.

I am demanding a refund from Booking. There was no breakfast, even tho that was a big selling point and rated a 9. There was no restaurant, even though there are tables and chairs on the sidewalk and a menu on the check in counter. The internet was so weak it didn't reach the room, the TV was missing with the cable hanging out of the wall, the beds were practically on the floor, there were no carpets on the laminate wood floors, there was no cliate control so you would have to leave the unprotected window open even though it was on the 1st floor overlooking the unkempt and overgrown garden.

4.0 / 5.0

Jan 2023

Very good

The room and the rest of the facilities are great, the staff is super friendly and prepares a delicious breakfast. Good location, many great cafes, restaurants etc are nearby.

Over the weekend it tends to get super loud at night since there are bars and a hostel close by. During the week it was quiet.

4.0 / 5.0

Nov 2022

Very good

really well put together place in a central location near nice bars and restaurants. breakfast was good!

WiFi was a bit patchy and it’s loud if there are fiestas for the weekend as it’s near karaoke bars and clubs.

3.0 / 5.0

Nov 2022

You can find better another accommodation in Cuenca

- really good breakfast - good location (near to the main square)

- parking (the hotel doesn't have its own parking for guests) - cannot stop in front of the hotel (visiting the hotel on a holiday) - poor WiFi - early morning church bells at 6am - smelly bathroom - invoice not provided after repeated request

5.0 / 5.0

Nov 2022

Amazing stay and support

Breakfast is great , the location is perfect , events inside the hotel , supper hospitality and service from the whole staff was beyond expectation , it’s one big family taking care of you .

FAQs

How much does this hotel cost compared to others in Cuenca?

The average price for a rental in Cuenca is R 697 per night. This rental is R 126 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Casa Merced. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Casa Merced pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hotel Casa Merced?

We found 10 amenities for this rental. This includes pets allowed, kitchen or kitchenette, internet / wifi, smoking allowed, and parking.

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Hotel Casa Merced

Hotel in Cuenca

Reasons to book

About this hotel

Amenities

Map of Cuenca

Nearby attractions

Available Rooms

Hotel Casa Merced

Hotel in Cuenca

Reasons to book

About this hotel

Amenities

Map of Cuenca

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cuenca?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Casa Merced pet friendly?

What amenities are available at Hotel Casa Merced?

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