EVERYTHING This hotel was beautiful, clean and friendly! The staff went above and beyond everytime even with small things like asking about the nearest pharmacy, they would print a map and draw the directions for us. The rooms were beautiful, we were able to get a room on the 10th floor that had stunning views over the city of Guadalajara. We had a few injuries and family members who required wheelchairs and the hotel let us borrow the wheelchair our entire trip. Breakfast had fresh fruit and eggs and beans and an assortment of other delicious veggies and goodies and was great for the price each morning! The pool is quite small however it was still fun to sit in for a while and the gym is very nice and has great equipment for use! Bathrooms are so spacious and have hairdryers, lotion, shampoo, razor etc! It was about 15 min from downtown Guadalajara but you can walk around the hotel down a few streets and find a whole strip of restaurants and ice cream shops and parks to relax at. Such a great stay!

The pool was smaller and a little dirty but that can be overlooked and is minor compared to the rest of the hotel!

modern amenities friendly staff and accommodated all of our requests

bed was not the most comfortable requested for extra padding which they accommodated and the bed was much more comfortable pool was not big enough no shades

Clean, spacious room, nice view and very good hotel location

Noisy neighbors with very loud music in their room until 1AM, called 3 times the helpdesk and they said they cannot do anything about it. Asked for fresh towels, took 8 hours and 4 times requesting (2 in person, 2 over the phone)

Staff was very nice, respectful and attentive.

pool was too small

everything

nothing

room amenities and location

takes too much time at front desk to check inn and check out

They overbooked and many of us were at lobby searching for alternatives.

Did not honor our reservation. overbooked. most likely since they were charging more than double per night (of cost that we reserved on booking)

it looks new and smells good

showed up and they didn’t have the room I reserved

I loved the rooms and the view, the a/c was great, wifi was okay, and the restaurant was good.

I didn't like that there was no one at the front desk at night, not a soul to be found. When we checked in we wanted two rooms on the same floor and staff said they would have another room available shortly and we didn't get our room until 3 hours later. Paying for a room we hardly got to use after traveling wasn't pleasant. Also they asked us to leave a deposit which we have yet to receive!

the hotel is very nice outside of the noise and crowded centro de Guadalajara. The staff is very friendly and willing to help in any way possible. The food at the restaurant is not that great but a good alternative when you arrive late or an early morning trip. There’s not much food variety. The rooms very comfortable and very clean. In general we had a very good experience at the Baruk. I will stay there again.

Nothing! .We had a very good experience at this hotel !

The room was big and comfortable

The phone did not work The minibar door was broken