El hotel y las habitaciones en sí están bien, lástima que el staff y el servicio de atención al cliente den un pésimo servicio.

Me cobraron dos veces la estancia, algo muy normal en Selina por lo visto, pues me lo han intentado hacer ya en 3 Selinas. Desde el primer día intenté solucionarlo con ellos por las buenas, pero ni ellos entienden su propio programa de reservas.

We liked facilities, parking lot, close to restaurants and beaches, pool and activities.

The breakfast was terrible, food wasn’t tasty, options were too limited and personnel did not take orders correctly.

Spacious, room for lots of people. Room was comfortable. Pet friendly

Staff member was not the most helpful at check in. Just vaguely pointed to the direction of where my room was and said it was on the 3rd floor. There’s no signage indicating what building contains what room numbers. So I wandered aimlessly for a few minutes before I went back and asked for direction. I wasn’t about to traverse 3 stories of the wrong building with my short-nosed dog. I was told to wait. I arrived early with a migraine setting in so all I wanted to do was lay down. Someone else was directed to show me to my room. The Deluxe room was comfortable and large, but I thought by paying extra I wouldn’t be situated next to the road. The 3rd floor is right at the main road level. Trying to nap off my migraine with mid afternoon road traffic was not ideal. It’s loud even with everything shut. I was hoping to enjoy the DJ that night but I was so wasted from my headache I had no energy to go— but the music was good and only went for 2 hours so it wasn’t too bad for trying to sleep. My room was also questionably clean. There was a tan towel hanging on the window that didn’t belong to me or the hotel I’m guessing, the bath mat was dirty and one of the hand towels had pink makeup on it. Another rag smelled “weird” …like it had been “handled” a lot if you know what I mean. Gross. Not that I was expecting 5 star service from Selina, but for $210 I expected a clean room and maybe a little more accommodation with friendliness from the staff (the guy at check out though was very nice). Loose stairs, non functional elevators… The pool looked dark, stagnant and murky… definitely wasn’t inviting even though there were a few ppl going for it. I didn’t even try the food, but the bartender was nice enough to make me a bag of ice for my headache. I would not waste my money there on a “nicer” room ever again. I found an airbnb to extend my trip that was 1/2 the price and much cleaner and cuter. Big thumbs down for me.

La habitación y cercanía con playas

Piscina de ve sucia e instalaciones descuidadas

Nice facilities but not super clean.

The staff were very unfriendly and not helpful. I felt like I was bothering them if I asked a question. Kitchen needs cleaning. Only 1 other person in my dorm, with 3 total bunkbeds. I asked if I could have a bottom bunk, staff responded with 'no'.

Le personnel est dans l'ensemble à notre écoute, souriant et amical. Le cadre est magnifique surtout à la tombée de la nuit avec les guirlandes qui illuminent chaque allée. Le duplex est bien optimisé en espace et grand, c'est agréable et la vue que propose les divers balcons sont très appréciables. Les plats sont bons et offre une diversité de choix, l'offre à 10$ pour le petit déjeuner est plus qu'interessante. Ambiance au rdv avec pas mal d'activités proposées au sein de l'établissement notamment des soirées Piscine calme.

Le rapport qualité prix est décevant lorsqu'on voit la vétusté du duplex : volets qui ne se ferment pas tous, dégradation avancée de certaines parties de l'escalier, toilette fixé a moitié où l'enduit de fixation est détérioré et le rabat de la cuvette tombe tout seul La propreté laisse à désirer : nombreuses toiles d'araignée en suspension sur le plafond, poils et morceau de lentilles de contact dans l'évier de la salle de bain, les distributeurs de savon n'étaient pas remplis à notre arrivé et au matin on se réveille avec du bois ou de la paille et autres matières inconnus dans le lit. La proximité avec la route n'est pas à négliger car la circulation est assez importante et la nuisance sonore ne laisse pas de marbre. Pas assez de transats autour de la piscine Un sentiment de laisser à l'abandon l'emporte malgré tout et c'est bien dommage au vu du potentiel de l'établissement.

La piscina, personal muy amable y el sendero para ir al pueblo muy bonito. Buen ambiente también entre los huéspedes.

El baño presentaba algunos problemas: la tapa del wc estaba dañada por lo que se caía y también la ducha tenía muy poca presión de agua.

I had the best time there..able ‘to cool’ down in their 2 pools -one specifically for young children..& they had a great ‘Salsa dance night’

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