Flat is spacious; bedrooms are big and there's a nice view from the balcony

Getting the keys to get in has been the most challenging experience I've ever had to do. When you book there are no instructions how to get it. You get a message that an email from NOVASOL will folow, but I never received anything. The phone number listed is Danish; when you call they only speak in Danish so there's no way to communicate. Emails and messages I sent never got a reply. The check-in part needs to be completely reviewed because as it stands it creates a lot of stress for the guest.