I'm so saddened to say that the staff wasn't true to her word

When we arrived at the hotel, my wife realized that she forgot to bring her credit card she used when booking and paying the hotel through booking.com last February 2023. Consequently, Laurin, the front desk staff asked her to use another card, and will be fully refunded a day after. Everyday, my wife asked her the refund, never happened. It has been closed to two weeks now, still my wife hasn't received the refund. I'd appreciate it if booking.com can help us on this. Please ask Assaraya to send the refund immediately. She paid the hotel in February 2023 through booking.com, and May 2023 when we arrived using another card. It was a double payment.

I stayed 30 days it was a great experience, Being From The USA. I was more than just a stay.. They treated me like family. Give It 5 👍🏾 up! Thanks ED

Nothing!

Breakfast and the staff are very cute and helpful and sweet. Breakfast was huge and fresh and yummy and tasty. The coffee was fresh and tasty.

The treatment of staff is very good. The hotel is very clean and modren . I hope to visit you in future

We had a room with a really great view!! The room was spacious and the owner was super friendly and welcoming. The room was well equipped also with a fridge, a kettle and some cups and plates. We could use the AC to heat up the room in the evening which was nice.

Excellent Room condition, staff was very helpful and friendly. Our day guide Dana was very helpful and informative. Day was well spent with her in Bethlehem. She has taken us to Church of Nativity, Milk Grotto, and local shops. Ede the owner was very friendly and helped to arrange our trips.

We have booked for breakfast as well. It would be nice to have different variety for breakfast. Having same breakfast daily was bit boring.

Nothing

Staff were unhelpful, almost verging on being rude. Wrong information given about the trains to the airport. None of the staff smiled, or looked at me when talking. They were either starting at the computer or their mobile phones. The impression they gave was,"oh well now that you are here we will deal with you but you are interfering with our important work".

good location, the bed sheets were clean

very disappointed from the room, it’s 360° different from the pictures, no LED as the pictures, old door (easy to break) , old and small bathroom and shower with disgusting green and black marks, whats make me angry is the difference between the room I ordered and the room I received