早餐很豐富，但是分流的時段太短，時間不夠。SPA溫泉池是整間旅館最滿意的部分，可能因為入住的大部分都是團客，沒太多人使用，泡起來很舒服。

服務人員毫無熱情，多問一些問題會顯得困擾，讓住客感受不到服務品質。 例如詢問是否提供小水瓢以及兒童備品這類基本問題，服務人員立刻露出非常為難的表情，請問這個需求有很尖銳嗎。 第二天續住的房間卡片被消磁也沒有事先告知，帶著小孩大包小包回房被關在門外的感覺很差，最誇張的是還重複分配房間，睡覺到一半一直有房客來敲門想進來，原來是因為櫃檯給錯房間，幸好門卡打不開才沒有闖入讓家人受到驚嚇，這點非常扯。 四人房的房間空間實在太小，沒有衣櫥可以掛衣服，只有開放式鐵架，和行李置放架擠在一起。房內也沒有桌子可以吃東西或辦公，只有一個非常小的邊桌可使用，小孩的東西很多完全不知道放哪裡，消毒用具、奶瓶都沒地方放。

迎賓小點、早餐超多樣性、服務人員態度100分，已經入住第二次，絕對是服務跟任何東西都很滿意的一家旅店，大推👍

浴室的乾濕分離可能要再做得好一點，不然地板會太濕

用餐環境很好，周圍逛街方便

飯店無午餐及晚餐供應有些不方便

乾淨舒適

沒有衣櫥

Afternoon tea for free

swimming pool is small

Spacious, clean and comfortable room with a private hot spring bath! They also have an incredible buffet breakfast spread. It was raining on one of the days, we stayed at the property and made use of their free facilities in the gaming room. There are basket ball machines, car racing, and even Nintendo Switch games.

Nothing

The bunk bed is definitely the highlight for my kid. As for the adults, breakfast exceeded our expectations.

Lack of closet

Location is near downtown Jiaoxi, a short drive away. The public hot springs facilities were great, especially because there was a kids playground slide in a shallow hot springs pool for the kids. The play room for the kids with PS4 racing seats, switch, and games were fun for the kids. The treehouse room was also a hit with the kids. Breakfast and free afternoon snack (in the same restaurant) were both good.

Wish there was better service regarding disruptions: on the first night, our electronic door lock was out of commission, so we waited for ~30 mins for staff to open the door (luckily our family has another room next door with the cousins, so we waited there). Then we had to switch to a nearby room with a working door lock, which took another ~20 mins to move everything. We were already late trying to get my kid started with the bedtime routine. The door lock issue delayed my kid's bedtime. I complained to the hotel regarding how this impacted my son's bedtime schedule, but I don't think she understood the importance. For the inconvenience, the hotel staff gave me a bag of small toiletries and two rubber balls for kids. Certainly didn't make me feel better about the trouble we went through.

The kids play area in the shared hot spring area was fun! Games room also fun for adults/older kids. Room was a bit small but i liked the modern design and the hot spring tub!

We went to breakfast a bit later (still in the allowed time) and everything seemed to have been left out for a long time.. the pancakes were rock hard.. There was lots of variety though, so if you go earlier might be fine!

Very Chinese breakfast

The personnel was not able to process my Eurocard for the payment (as they set it up with contactless instead of chip and pin) was not accepted. I will never go back to this place. Very expensive for the value.

it’s quite comfortable, but too expensive

nice hotel especially for child.

The facilities are good for the kids.

The staffs were not as friendly as they were expected, particularly to the kids at the Game Center.