It’s next to a lot of amenities for a traveler/tourist

Everything was good

The location and the rooms.

it was very noisy.

Lovely spacious cabana room. Great position for people watching and to see the sunset. Very helpful reception and concierge staff.

Occasional wait for food at breakfast and room service. Water warm rather than hot in bathroom.

Breakfast was honestly the highlight. I hope they never change how amazing their breakfast is. The staff were also incredible. It was a great location. Would love to go back in the summer to enjoy the pools

Excellent staff, so friendly and welcoming and looked after us very well. Tasty breakfast. Great location. Would love to have stayed longer

Some minor work being done as low season but didn’t affect us.

عجبني الاطلاله

لم تعجبني نظافة الغرف ولم يعجبني الفطور ولا مكانه

The location was great - such a shame that it’s an incredible location for such a bad hotel

Where do I start….i originally booked the mountain room which was shown available on booking.com…..got there and I was told it was unavailable by the reception and was made to feel as if they’re useless and weren’t capable of finding solutions (you know who you are) while insisting it wasn’t their fault and putting the blame on booking.com. The head of reservations however was very supportive and compromised us with upgraded rooms and a complimentary service for airport transfer. However, on the day of checkout the same receptionist called Fiona insisted that she overheard the discussions with the head of reservations and that only an Uber transfer to the mall was what was promised for that specific day of check in. While smirking she repeated told me that even though it is not done but they will provide this complimentary airport transfer “just this once” and that “they’ve let me off” insinuating that I’m a liar. My mother then told me that while we were putting the luggage, she spotted a couple of staff looking in our direction pointing and laughing which is quite unprofessional. When I told the driver to give me the names of the staff, he told me that Fiona had warned him “to be careful of these particular rude guests”. Is this what’s expected at a hotel of this calibre? I now know it’s unrated for a reason. Please do understand that service is so important in order to provide a positive experience for the guests so that they come back in the future. I assure you that I’ll not be coming back nor would I be recommending this hotel to anyone.

Wonderful staff and location is excellent