Sympathie du personnel

Les oreillers et les fenêtres qui ne s’ouvrent pas

Je suis arrivé à la réception après 8h de route avec 2 enfants le réceptionniste m'annonce qu'il ya un problème informatique et qu'il n'y a donc pas de chambre de disponible pour nous ! Après avoir régler la chambre sur Booking en totalité j'attend donc le remboursement

The staff are wonderful and a credit to you. They are kind, considerate and helpful.

The location is terrible. The car park is outside the front windows and the motorbikes and parties at 12.00 & 2.00 & 4.00 !,,,,, are terrible. The police need to be involved in the motorbike trials outside your hotel!!!!

This Mercure Hotel is well located by the river and fortifications which makes it easy to find. It is clean and comfortable, but it is the staff that really make this hotel; they are friendly and helpful and nothing is too much trouble.

There was no a/c in the warm rooms, on a hot July night, just a fan. But the windows opened wide so all was good!

Location

Nothing

The location was great, right beside pubs, restaurants and shops. Maud, the Receptionist, had very good English, which was great for us as our French is very limited. She was friendly, approachable and very accommodating. Thank you, Maud.

Nothing

Ideally located within the heat of the town just ver the river.

Noise on the road outside, meant we couldn’t leave our window open at night for fresh air. But the hotel had provided a fan to overcome this.

Nothing.

Unremittingly awful. Ground floor car parking and a second floor entrance and reception that seemingly could only be reached by climbing two flights of external stone steps. With luggage, limited mobility and in my eightieth year, it was not the start that I expected. Allocated a room that could not be reached by using the adjacent lift specified by staff. We tried and failed, and were then led half way down the the building to another lift that meant a double-back along a whitewashed utilitarian corridor to our room, 111. It had no fridge, no aircon, no fan, no washbasin in loo and no wi-fi but by this time we were exhausted and slumped down in relief. Gradually the room's shortcomings became evident, and having paid 127 euros in advance we made our observations clear on check-out. Our two euro city tax was waived as a gesture of goodwill. In sum, a total, complete and utter waste of money.