room, bed

payment, mold in toilet, window view, some smaller things like handles, were broken

The staff made mistakes and expected the Guest to pay for the mistake of their employee.

Neatness. Location

Low level of lighting in the room.

The hotel was clean and well-appointed. It is close to a lovely park and the train station, as well as many restaurants. Bottled water was provided. Staff was very nice, and responded to our needs and requests. We came during a heat wave, and the staff assisted us by bringing a fan to the room.

The hotel seems somewhat outdated. Shower was broken. We requested one large bed but were initially given a room with 2 singles, which the staff corrected.

room was nice, bed was comfortable.

Shower stall could have been a bit more comfortable, or updated, but not too bad.

wifi is terrible, litterally no wifi

Room was comfortable and clean. Breakfast was outstanding and the choices were varied. Loved that we were offered water and apples daily. The staff was very helpful and provided me with distilled water for my CPAP machine. (No other hotel in Germany was able to provide distilled water for me.) I loved to be able to sit outside on the terrace to read a book or to dine. Loved the location!

There wasn't air conditioning in the hotel, and it did get hot. We ordered a fan and a hotel staff person brought one up to us immediately and helped set it up It did cool off at night and we had to shut off the fan.

very central, very clean and friendly

Nothing

ités not the comfort of a sheraton

The room was spacious. A lot of light. And a big window opened fully. The staff was so nice but there were some problems they fixed.

The room was very old styled. The room wasn't carefully checked before check in. Most of the lights were unplugged, some switches didn't work. The gym was very hot without any ventilation. The worst experience though.. While I was in the bathroom without any notice or knock on the door, eventhough that there was a do not disturb sign, a house keeping rep entered my room. Literally opened the door and walked in.

Sorry to say that , it was bad story due to no air conditioning in the hall period, no coffee maker or water heater, path shower very old and weak, breakfast very limited

Staff friendly and bed was comfortable

The air con wasn’t working and no fans available so it was a hot night

Location was good, room was OK and relatively clean. Underground parking with lift access was a plus.

Internet access was deplorable. Air conditioning not working properly. We had a broken plug in the room. No minibar. No restaurant only food was from bar. Staff cleaning understood only Russian. Hotel should be for airlines only.

The location was great - very close to walk through the city center and very close to the metro station.

Cleanliness - the lower bed sheet had a big brown stain on it. In the bathroom bin there was a medical use needle!!! when we first got into the room.

Friendly staff

No A/C, only one girl at the front desk where she is the reception, and doing everything if I request anything to the room. That take so long. As I checked in the room was to hot.