From the time we arrived (early 10am) the front office staff went out of their way to accomodate our luggage and advised as soon as the room was ready. as well we had left additional luggage two days before that the staff put o9n storage. The young Ukrainian lady and the young man at the front of house need special thanks.

the hotel met and exceeded our expectations from room cleanliness, to breakfasts and the room cleaning staff.

Location.

Very steep stairs without lift at entrance. Had to pre-book time slot for breakfast on the previous evening. Overall, sadly, noticibly less favourable cost-benefit ratio then before (then: Excelsior)

Too expensive breakfast

Price not adequate to the offer, no warm dishes served and 20 Euro is really too high price for breakfast. So I used only once and later ate outside for 7 - 8 Euro.

the location was spot on right in the center of the city and literally right next to the station very kind and friendly staff specially for checking in and out pretty big and cosy room and a nice bathroom it was a great stay

the cleaning wasn’t good at all they cleaned my room and i forgot something in my room, came back not even 10 min. after i left and they were already gone and done “cleaning” the cups i drank my coffee and vitamin drink with was not cleaned. it was rinsed and but back as new…I know since there was old coffee stains and the same sticky substance from my vitamin drink. I’ve probably been drinking from the same cups for 11 days 🤢 I don’t think they even cleaned my room for my stay they just vacuumed a bit made my bed and emptied my trash that’s it except for the last cleaning. she did a good cleaning job there was not clean on the floor either I hate too write this since I liked the hotel in general

All was great🙂

The room was cleaned nicely every day. The staff in Mercure hotel is usually very nice and helpful. I appreciate the electric kettle with tea and coffee in the room as well as big wardrobe.

I stayed in room on the 5th floor and there was somehow very strange odor (smell) in the room. Would prefer not to feel it there next time. But maybe it is due the age of the room.

Very close to railway station, good price value ratio

Electric outlet in bath was missing

Large and comfortable rooms and very friendly staff

Parking is difficult/expensive. This should be made clearer while booking.

Location is good for Lubeck old town and the hotel provided free parking, which were 2 of the reasons we booked. The bathroom was large.

Room was small and was on one of the attic floors, meaning that, as the wall was at an angle, you couldn't stand up on one side of the bed. It was described as a "Standard Double".

Good hotel with nice room Location is perfect, close to the old city center and close to bus/train. Parking is easy and cheap (4,5€/day) next to the train station Quiet in the room

Breakfast is very good. It caters to all tastes and needs. Location is very good, just a few minutes away from Holston Tor, City Centre with restaurants, bus and boat tours.

Not enough parking spots outside the hotel. Yes, there are parking places nearby but who wants to walk a good peace to the hotel with your suitcase behind you?

The hotel is close to main attractions. The air conditioning worked well which was a big help when the temperature outside was 37'C. The room size was also descent for a family of four. The hotel took Covid measures more seriously than other hotels we stayed this summer.

The hotel is outdated and has a little musty smell. The shower has molds.

Location

Cleanness, especially the bathroom/toilet. Overrated for the value