The staff were very polite and friendly. We had a park for our rental car. We had laundry done very quickly. We enjoyed using the pool.

We had a sea-facing room and could hear the music thumping away all night from the disco next door on the next property.

Location

A bit overpriced Not quite a 5 star hotel though

The food gym sauna steam and the rooms

I liked everything

The entertainment area and the pool.

The room has an awful smell bcoz of the carpet. In the beginning we already smelled it but since we don’t stay in the room during day time we assumed that the smell will be gone. When I’m about to sleep it feels very uncomfortable and feeling moist inside the room . My rhinitis starts and my headache . So I called the operator and he suggest me he can move us to different room. At first i didn’t accept the offer bcoz it was very troublesome to move our things and my son is already sleeping. Until I can’t really stand the smell and the feeling of the moist inside the room , it feels very dirty the place at that time. So I decided to accept the offer. It was more better than the first one but honestly Holiday Inn is the only hotel I stay carpets are not , should I say we’ll maintained . Should have not a hint of smell. I usually booking 5 star hotel when ever I go for leisure simply bcoz I wanted to treat myself with a good ambience and nice room fragrance. And one thing the bathtub water when I turn on the water come out dark Brown and yellowish. We didn’t complain anymore.

free parking .

road excess to melaka heritage area .not user friendly for wheel chair .i have problem to move around wt my mother on wheel chair.

Non

Non

Staff was great. We asked for a high floor and she gave us 17th floor. We asked for toiletries and were given quite a bit more.

The mugs still had some left over water from previous guests. WiFi was lagging too.

Good

Convenient

The property was convenient for walking into Melaka and was well presented.

While a convenient location for access into the centre, that also meant it could be very noisy. There was very disruptive loud music playing in the streets until 1 am while a street market was taking place. If we had been made aware of this event, we would have paid extra for a room on the other side of the hotel to avoid it.

Everything..the room is nice..kids love the swimming pool..near to mall,dataran and food stall..

Nothing

Comfortable.

NA

Location..superb view of the sea

The location and the room is nice.

The housekeeping

Everything

Nothing

Ample parking

Refusal to allow change from double bed to twin bed . No provision of tooth brush , shaver etc

Nice location, big car park, cleanliness, Reception Staff

1)One of the chef is very rude. I requested two Pratas for my kids and he wanted me to take which is already made with overcooked. He gave me one new on top of the black Prata and never gave me even the new Prata are ready till someone took the one that I didn’t want. 2) only one key card is not really convenience for us to go down and up if family member want to stay back cos lift need key card to tap.

Everything is Excellent!!

Nothing