It was clean and the towels were quite thick

Did not have brakefast, bedroom furniture was chipped knocked and had seen better day, the shower was not that hot or fast running, Plus the carpark for the hotel you had to pay for £25 for 2 nights

Staff on reception and Lobby bar were great extremely helpful and professional whilst being friendly as well

Odd noise in background in room -- like a pump or something ?

Breakfast was passable. Sausages were overdone and there was white salty scum on the bacon.

We stayed 2 nights. Our room and our friends rooms were not cleaned and serviced on the second day. When I complained I was told curtly I should have asked. As I am not psychic I would expect to be told that in checking in.

very clean and modern and staff were great

Didn't have breakfast

Very nice and comfortable hotel. The location is great and breakfast was very good. The room was very clean and all necessary facility was there. We were very happy with the hotel.

none

Central Hotel very grand when you walk in bars and restaurant well decorated. Bed comfortable.

Bedroom carpet very old ,curtains stained and torn

Very friendly staff gave such a warm welcome and really is a beautiful hotel very nicely decorated and furnished. Good sized clean shower room. Exceptionally clean throughout the whole hotel, took my son and staff interaction with children was 5 star.

LOUD music playing from 7.30 til gone 11pm, vibrating the room and disturbed all peace, even with tv loud to TRY blocking it out. Def no sleep had due to noise level of event downstairs. Been nice had they informed me when i spoke to them on rebooking our room prior. The bed room was tiny, could only get to one side of the bed, the ONE seat in the room you could just pull out and it was touching the bed. Asked reception for room service, asked NO cheese, after waiting 45 minutes delivered to room with cheese in the burger. LACK of sleep was mentioned to the receptionist, just to be told oh it didn't go on too late. I replied from 7.30 til gone 11 the volume was so loud couldn't sleep and merely dismissed comment as attempt of an apology. Also the view was horrid from our room.

Very good breakfast.

Problems with parking. Hotel parking was full when we came and the paid parking proved to be totally packed in the morning when we needed to leave. Major problems with getting out as the cars parked all around. Just to let the other guests know: On the top of paying for the rooms at the arrival, the money equal to the price for the rooms was blocked and remained blocked by the hotel until the first day of the next month, though not being told in advance that it would happen. In our case, full amount was released 10 days after our departure. As we were 5 people in 3 rooms paying separately, each of us was affected.

The friendliness of staff made the stay a pleasure. Our room 406 was large comfortable and quite.

N/A

central to the city.

didn’t realise there was a funfair outside.

Checking out

After booking through booking.com to be clearly tolled all charges and tax’s included on their website. Then to arrive and be tolled you had to pay £25 deposit on top of your reservation or you d loose your reservation and be asked to leave!

Huge, beautiful and smart hotel on one of (King’s) Lynn’s market squares. Very central for shops, pubs and restaurants. Reception was easy enough. There are beautiful lounges, a restaurant and a very nice bar. My room was warm and clean with desk and chair, one bedside cabinet and tea and coffee making facilities. No wardrobe, but, coat hangers and ironing board and iron. The en suite shower room was bright and clean with good sized walk in shower cubicle. Good toiletries and big fluffy white towels. A good price on the night and I would stay again.

The room wasn’t big enough to have a double bed and two bedside cabinets with the bed up against the wall to the left. The carpet was ripped and threadbare in places and needs replacing. The shower didn’t drain fast enough and there was a danger of flooding. My biggest ‘bugbear’ was the big bright round light in the entrance ‘ lobby’ which couldn’t be turned off without turning off the ‘sexy’ subtle small spotlights over the bed and the tea/coffee station; a design fault. Parking for the night is £10. Breakfast is discounted to £12+; there’s a Wetherspoons 50yrds away! The lights are keycard operated; when you pull out the card the lights go off; instantly. The corridor lights are motion sensored; when you come out of your dark room it’s dark; until you move and set them off!

Location perfect. The staff were absolutely amazing, so friendly, attentive, and couldn’t be more helpful and accommodating. Literally every staff member from the moment we entered, to the housekeepers. Well done to everyone for making this a nice environment

The lighting in the room was very poor. Trying to do makeup with no real light, or trying to work on a laptop was near impossible. It just wasn’t good enough. It would be the only thing that would make me consider not rebooking

Good Public spaces and seating/fittings

Charges for full breakfasts we did not have, my fault I should have checked the bill more carefully.

Excellent location, lovely historic building, good facilities, excellent breakfast.

fantastic stay in local hotel - beautifully decorated and staff were amazing - a perfect place to stay

our room was right next to the lift so could hear that going up and down all evening - would def request a room away from the lift next time

Smart hotel with excellent service. Dining room was very good. Perfect location at Centre of town. Convenient parking,

Room was slightly small although comfortable and clean. Slight walk from car park to reception. Would have been easier with rear access to hotel.

beautiful historic building, very well kept

no assistance to rooms or information about food or drink in premises and no water for washing or flushing the toilet, eventually got hot water trickling through sink tap which then had to use to fill kettle to flush the toilet and the rooms were so hot had to open the windows when snow outside

Location.

Unfortunately came up for the Sandringham country fair. But it was cancelled for the obvious reason.