Nice garden and room was nice.

The pool was not in the riad as shown on the photos.

Emplacement parfait pour visiter la médina. Le riad est très agréable et typique. Le personnel est d'une incroyable gentillesse, tout particulièrement Kamel qui est de bon conseil et toujours aux petits soins !

Rien

Das Personal war unfassbar authentisch, liebevoll, informativ und bot familiären Flair. Die Zimmer, das gesamte Riad inklusive dachterasse ist liebevoll und authentisch eingerichtet. Frühstück ist facettenreich und bietet jedem etwas. Die Lage ist fantastisch.

Ein Kühlschrank ist das einzige was wir hier und da mal im Zimmer vermisst haben. Das ist aber auch alles.

It is a basic hotel. I was expecting a higher standard where the hot tub is located on the roof and I was under the impression that my room had a sauna but in reality there is a Hammam next door. Also, there are pictures on the listing of a pool but there was no pool I think it might be at the sister property. The last day we were there we found a safety box hidden behind some blankets it would have been nice to know it was there so we didn’t feel that we had to bring our valuables with us everyday. Staff was pleasant and did their best to please and help us whenever needed. I found hairs on the sheets when we checked in and the house cleaning staff came and replaced the sheets right away. Breakfast was good but mainly sweets but that is a common thing in Morocco.

Property could present itself even better if management invested a bit to upgrade the rooms, bedspreads and facilities and I think it could pay off and produce higher ratings in the future. None of this is a Reflection of the staffs efforts they are doing the best they can with what they have to work with.

The staff were very friendly and attentive and always smily. On our arrival Slimane sat us down, gave us tea and a map of the area, highlighting directions to key sites and giving us tips about the area. They let us leave our bags on our last day so we didn't have to carry them around all day which was really appreciated and the room was cleaned well when we were out. The riad is about 10 mins walk from the souks so was easy to walk everywhere to the main sites and there were shops and restaurants nearby. There was a nice calm atmosphere in the riad too and strong wifi signal. The breakfast was pancakes, cake and fruit and orange juice, yoghurt and tea. Everywhere was very clean.

I chose this riad as it was advertised as having a hot tub in the superior suite and paid extra above other riads so that we could have a hot tub as the trip was for my boyfriend's 40th birthday so it was a special holiday for us, but it was just a bath and not a hot tub. It took an hour to fill half way so we felt there was no option but to shower instead as it would have taken another hour to fill, but then only cold water came out of the showerhead which I had to hold up throughout the shower as the connector to the wall did not work. We raised it with staff who told us that the capacity of the bath was too big for their hot water supplies, which defeats the purpose of having a bath in the suite if you can't actually use it and having to take a very cold shower when I had paid nearly £200 for the stay was really disappointing. We raised it with booking.com and the riad denied any restitution, stating that they had offered us the jacuzzi instead when they had not done so and the staff had never informed us there was a jacuzzi at all. I had a later shower which was hot as I did it first thing in the morning before the hot water ran out and had to hold the shower head up the whole time again as they didn't fix the connector despite saying they would. This was very disappointing as otherwise we would have rated the riad much higher as everything else was great. I am really upset that we paid extra for the suite which didn't actually have the features advertised and then to basically be called a liar is not fair at all.

The location was perfect - the staff were Amazing and so helpful - and couldn’t do enough for each quest

Nothing

The ryad is nicely located just outside the crowded city center. The staff is incredibly kind and Slimane take care of me and my friend during the entire stay. Rooms are nice and cozy and breakfast is rich.

Ubicación

Estaba viejo, todos los enchufes estaban fuera de su sitio y uno de ellos no funcionaba, el agua caliente dejó de funcionar y tardó en volver a haber. Una de las toallas que nos dejaron estaba húmeda. También nos costó dormir porque escuchábamos a la gente cenar. Otra cosa: nos dijeron que los desayuno empezaban a las ocho, salimos y no había nadie, más tarde nos informan que es las ocho y media, que era cuando teníamos que marcharnos. Fue todo muy decepcionante y eso que solo estuvimos unas horas.