Check in was smooth. The hotel arranged our transfers from Sanur.

We had 2 bedroom villa. We had no hot water in our bathrooms in the villa. After advising reception 3 times and they kept trying to tell us it was fixed when it clearly wasn't. We then had to ask for the manager, (Fanny)who offered us 30% discount. This is a very expensive resort compared to other resorts on the island but we wanted something special, how disappointed we were. They had no alternative accommodation for us. They offered us to use the day spa shower but then proceeded to tell us the showers in the spa had no hot water but we could have a bath. We said 30% was insufficient and finally agreed on 50%. They moved us into another 2 bedroom villa after they had a last minute cancellation, we held out hopes for enjoying our last 2 nights but unfortunately this villa also had issues. We had to defrost the freezers in both villas as you couldn't even get your hand inside. We had to empty the pool skimmer basket on both pools. Wanted to love this place, the location is great, staff lovely and day spa nice but I would have to say AVOID!!!! Looking back at other reviews there was a problem with the hot water in the 2 bedroom villa back in June so they should never have let us stay.

We loved everything!

Nothing, we had a brilliant stay!

location and restaurant

toilets kept blocking and water was turned off too many times to villas- swapped rooms twice and air conditioners broke down and toilets blocked too often

The location, the access to the beach, the style of the hotel, the big room, the really good food in the restaurant (especially the catch of the day!)

Quiet expensive, the service in the restaurant (the staff is not really asking or coming to you, you always need to call them even there are sooo many people working), the smell in the bathroom was not so nice (from the tubes), and take care with the laundry with which the hotel works together!! We did the mistake and gave our clothes to them. All our wait clothes were yellow and the worst was that the woman in the laundry told us we already brought our clothes like that. Horrible experience!

it’s a beautiful hotel, staff are really good and the location on the beach is amazing. rooms are spacious and clean

I like everything about the property

We loved the location and the sunbeds on the beach! The outdoor area in our room was lovely to relax and have a drink in private, the bathroom was very clean. also location is very close to Koa Donuts!

There were lots of bugs in the bedroom and the aircon was very poor, also the TV did not work. The staff did not speak great English so was very hard to communicate, they were somewhat helpful where they could be. Restaurant menu was average and expensive, we ate elsewhere most nights.

location, ambiance, proximity, staff, facilities

few included breakfast options, bed not so comfortable, room could use a little refresh

The island is gorgeous, quiet compared to some areas of Bali, hardly any traffic. This hotel is so stylish and intimate, we loved the restaurant right on the beach and all the design elements. A pool near the beach is great, and also the pool by the spa was lovely and quiet, we had it to ourselves most days.

There was some noise from the street but nothing too bad.