The location, ambience, onsen, yukata and selection of food at buffet. We love the smoothies and soft ice cream, yummy 👍

There was no porter service, we had to push the trolley with our heavy luggage ourselves. We would suggest better quality of green tea bags be made available at the lobby of the hotel.

This hotel has amazing buffets, for both dinner and breakfast. There was a large variety of delicious foods, and was very satisfying. It can get crowded though, so the staff made the recommendation to go during less popular timings. The room was a lot bigger than we were expecting too, and very comfortable. There was even free snacks provided on the tatami table, and those were tasty.

It was quite far from the main attractions in Noboribetsu, and the buses from the JR station doesn't reach here as often as the main bus terminal. It's quite a walk to/fro the main attractions, but very doable without luggages. The toilet didn't seem very new, but I guess it doesn't matter if you actively use the onsens instead.

moderate location with parking space in public area. big facility. good mineral water for bath.

unimpressive food-both dinner and breakfast. old room and facility. blocked view room. staff have no service mind.

Onsen was amazing. Everything about this place was fantastic. We loved the buffet dinner and breakfast.

We liked everything!

This was our 3rd time staying here. The price is reasonable and onsen was nice.

The hotel is getting really old. As we walked towards our room from the elevator, it felt kind of creepy. The lightings were dim, the doors of the rooms are metal doors although it has some floral prints on them. The decor does not give a warm and cosy vibe.

Everything And mostly the free bus from Sapporo

The time for dinner a bit too early (5:30)

Decent service, nice room, & awesome breakfast/dinner buffet!

The onsen

The Hotel is walking distance from one of the trails to Jigokudane Valley. The room was nice. Breakfast and dinner were buffet style with good quality and options. Free car parking in front of the hotel. The onsen was really nice.

loved the food and the staff were very friendly and helpful.

mold in both onsens. bathroom in our room smelt of old urine. mold on roof in dining area.

Onsen, buffet meals

Staff cannot speak/understand english. Food menu are repetitive. We stayed 2 nights and breakfast and dinner menu are the same on both days.

my room ….

the meal plan choice of 2 Restraunt’s could not use 1 Restraunt even tho my reservation specifically said Sakura Bo AND Kura!!!! I was furious the 2nd night 1st night was great but the 2nd day & night was all down hill course dinner with buffet but no true buffet. I was still hungry 😡😡😡😡 also the hot springs were warm not hot hot and the rotten burrow had snow falling in so that was Luke warm horrible night the 2nd night booking needs to confirm and make darn sure the booking for relaxation room comes with 2 choices of dining the regular buffet would have been better than what I got the 2nd night! I was only allowed to eat in the 1 Restraunt they would not let me choose the other for my 2nd nite very very dissatisfied!!!

The dinner buffet was amazing, spoiled for choice. And it is possible to book a private bath for the full family.