C'est le troisième onsen que je fais à Hakone et pour l'instant c'était mon préféré. La chambre japonaise était vraiment très agréable et paisible. Les bains très jolis et le fait qu'ils alternent est une bonne surprise. Le propriétaire est très sympathique et accueillant, bahini était adorable et le diner très bon. J'espère revenir, c'était vraiment un bel endroit.

הצוות היה מקסים, ובאמת ניסו לסייע בכל שאלה שהייתה לי ושהפניתי אליהם. הייתי רוצה לפרגן מעבר לזה, אבל אין לי כ"כ על מה לפרגן.

המיקום היה נוראי, אחרי נסיעה של שעתיים באוטובוס, הייתי צריך ללכת כ8 דקות בחושך מוחלט, לחשוש לחיי כי אין מדרכה מסודרת ללכת עם מזוודה של 30 קילו, כי מכוניות חולפות במהירות גבוהה, ולא ברור מה יכול לקפוץ מהעצים ליד. יצאתי מהמלון עם כאבי גב חזקים, סבלתי מהשהות ולא נהניתי בכלל. שירותי הכביסה לא טובים. ארוחת בוקר היה צריך לשלם בנפרד, למרות שזכור שהזמנתי עם, וגם לא בכל יום יש אפשרות לארוחת בוקר, אבל זה לא נורא כי היא "מסורתית" וזה פשוט לא מתאים לכל אחד לאכול סרטן ודג על הבוקר.

Great staff, amazing hospitality. Great onsen. Staff went out of their way to carry by heavy luggage and took care of my shoes. Highly recommended

It was an Onsen

Giant spiders. Older facilities.

Nice location in the middle of the nature.

This Onsen Hotel was supposed to be the highlight of our honeymoon travel to Japan. Unfortunately, while being the most expensive hotel, it was also the worst, to the point where we prematurely checked out after one night due to health concerns. The main issue was the penetrant mold-like smell in the entire building and especially the room. We had to sleep with the window open not to get headaches. Furthermore, we wanted to relax there and enjoy the Japanese Onsen culture. Both were impossible as this is more like a hostel than a hotel. A lot of young backpackers were active in the facilities, and their behavior was far from what is acceptable in Japanese public baths. They were noisy and poorly mannered. In addition, the washing machines were apparently right above our Japanese-style room, meaning that apart from the chit-chat on the floors, we also heard the washing machines way till midnight. This was the only hotel where my wife did not feel safe and comfortable due to the many young, loud, and overwhelmingly other guests. Part of this is that the sink is outside the rooms, and the toilets are shared with the rest of the guests. So, you need to unlock the door and get on the floor if you need to go to the bathroom at night. This is not what we expected for 150€/night. It's also worth noting that the location is not ideal to arrive by car. The parking lot is on a very steep hill, and especially during rain uncomfortable to park. There are also a lot of stairs to the hotel, so you better not arrive with heavy luggage. All in all, this almost ruined our journey, and when we checked out earlier than planned, the staff was not very diplomatic in our request to get a partial refund, primarily due to the language barrier. Since I pre-paid the entire amount via Booking.com, I had no leverage to negotiate during departure. Luckily, the Booking.com support was helping us to get the desired refund, which we could use to move to a better hotel short-term.

The property and scenery were amazing. such a wonderful getaway from busy city life. it’s so green and peaceful

Good natural onsen with view

It was a raining season and the staff was not helpful to transport us with our luggages to station.

The atmosphere and the onsen makes you really feel like back in the days. Water in the onsen is great and the onsen is open untill 23:00, so we could use it twice - in the evening and in the morning, although we arrived late at around 20PM.

It is getting a little bit old, so it might need some refreshing, especially the rooms.. The location is actually far from the center and from places to eat and there was no food served there.