The kindness and overall brilliance of the property will definitely be re booking when we next come

N/A

Parking and comfortable bed

I recently had the opportunity to stay at Hotel, and unfortunately, my experience left much to be desired. From the misleading information provided by the receptionist to the numerous issues with the room, my stay fell short of expectations. from the overall aesthetics. Clean and well-maintained windows are essential for guests to enjoy their surroundings and contribute to a pleasant atmosphere. The fact that this basic aspect was overlooked was disappointing. Additionally, I encountered problems with the bathroom drainage system, specifically with the shower in room 110. The water drained slowly, causing a buildup that resulted in an unpleasant and unsanitary experience. Proper maintenance of the bathroom fixtures is crucial for a comfortable stay, and it was disheartening to encounter such issues during my visit. Overall, my stay at Hotel was marred by several disappointments. The misleading information regarding the deposit refund, the damp and uncomfortable room, the dirty windows, and the faulty bathroom drainage system all contributed to a subpar experience. I hope that the hotel takes these concerns seriously and works towards rectifying these issues to ensure a more satisfactory stay for future guests.

the size of the room is good

The floor board is very old borderline tripping hazard. no curtains & no chairs

the location

booked a delux studio with a sofa bed as three of us, on arriving at the hotel was given a double room. this was really disappointing as previous stays at the hotel have been great. the room was dark and in need of TLC. after much discussion we ended up with a camp bed in the kitchen area. extremely noisy from 6am due to children running about in the floor above….the stay was akin to staying in the cupboard under the stairs and not what I expect from this property. the positive is the reaction of booking.com who have been swift in their action

The air conditioner was hanging off the wall the shower was broken ad the door card never worked had to be let in by staff

Very clean and excellent value for money

Downstairs bed needs a new mattress, not very comfortable.

Easy booking and payment. Friendly staff. Good location.

Windows that weren't able to be fully closed. Big question mark over cleanliness of room 202, particularly the bedding.

Spacious room, clean and tidy. Really liked staying here great location too.

There wasnt really anywhere to 'sit' as a group as there was a double bed downstairs. There was plenty of space upstairs to fit a double and 2 twins and that way the space downstairs could be used as a lounge area with sofa etc

It was really good and the staff was helpful

Should get you tube or some sort of entertainment

bathroom very good only

I choose this hotel with cooking facilities. there was only a microwave, not even a litter for the rubbish, only on the third of four days the accumulated rubbish was taken from the sink! even after the first night asked the receptionist! there is no table to eat! door of shelf unit was dirty as inside the fridge)I told the receptionist and nothing happened. he promessed me another chair and table and only on the third morning, when I really showed my dês appointment to a receptionist, they cleaned the sink and put a chair. so, to eat, we need to take and join the two bed tables to kind of be able to eat! it is advertised that has a hub to cook and there is nothing of that. not even a cloth to dry plates or anything. we need to leave everything in there with smells from dinner. The room window, has a curtain smaller than its area. light coming in and can see people passing by! The wardrobe has angers from dry cleaners, Marks & Spencer, etc SHAMEFUL AND VERY DISAPPOINTING

The bed was comfortable and it's an easy access to get the tube.

Oh wow not sure where to start. They falsely advertise a lot about their rooms. The A/C doesn't work and it is not possible to securely close the windows in the room (the door handles are broken). So in the middle of autumn we had to use our bags etc. to keep the windows closed so as to not freeze, while the A/C didn't work to heat the room. They offered an old little heater - which will Not heat a two-floor family sized 'delux' room, I'll tell you that much. Reception would refuse to give us a keycard - only upon requesting it 3x and being quite pushy was I able to get one. Until then I was told they would just keep opening the door to my room when I need it, which made me feel unsafe and silly. The walls were dirty everywhere. There was a dirty toothbrush left in the room after they cleaned it. There was no hot water - I was told to wait about an hour (I don't stay in a hotel to be told to wait for an hour), I have places to be and there were 3 people waiting to shower. They advertised my 'deluxe' room with 2 TVs and a work area. We had only an old chair to sit on downstairs, no advertised 'work area' and no TV upstairs. It was all sad and cold and ugly. There was no curtain, no way to close out the strong street lights. There was some sort of a blind which was broken. Lamp shades broken. Okay kitchen facilities - but nothing to drain the washed up cutlery etc. on, no kitchen towel. The whole place stank. Very unsafe as well in the middle of London. Even though there was someone sitting at Reception most times, often they had to go away to deal with the many many issues in the hotel - so the front door of the hotel would just be pushed open by anyone, and the cleaners would leave people's doors wide open with the guests' bags etc. left in the room. To top it all off, often we had to listen to the staff members shouting and arguing with the guests who were - rightly so - complaining.

clean tidy and modern. bed was very comfortable and had your own kitchenette

outside light right outside bedroom which was on all night although didn’t effect us. but if a light sleeper could be an issue. black out blinds did there job.

very easy journey from the west end.

decor in the room was very tired.

Decent size upstairs Near a bus, tube, and overground rail line Small supermarkets nearby Building looks lovely from the outside 24 hour reception Price was reasonable

Mould in shower Lacking any soul (no art, minimal furniture) Needed repainting, new flooring, very shabby So HOT - air con did not work well at all Location further out from tourist areas (worked well for where we needed to be) A lot of unsavoury characters around the area including drug dealers in car park Very dirty, scummy area of London No accomodating early check-in

location was great

rooms need updating although very clean