the room and pool isn’t the same as in pictures

The quality price relation was excellent (under 100 EUR for 3 in 80 sqm suite), the outside of the hotel will need improvement, but this is understandable after the covid-19 shut down. Staff was great, rooms are great, natural and "wild" beach is exceptional, breakfast was good with excellent pancakes and Omelett, also food in the restaurant tasty. With our rental car we were able to discover great locations from this place.

You would need a car to explore the surroundings.

Nice friendly staff

The pool wasn't clean at all

fantastic room on the beach quiet beach

The peace and solitude. The giant swimming pool. Beach proximity.

No coffee in the morning for the two days I stayed there. Limited staff so things look messy and cluttered in some places.. like the lobby reception overlook.

The room was beautiful

Spa partially closed so wasn’t able to book in cafe closed one menu for lunch and dinner and just main course options only alcoholic drink available was beer most soft drinks were also unavailable outside area had potential but was tired and run down pool wasn’t that clean and tiles falling off was nothing like the description or photos (apart from the room)

i love everything about this place 💕

Nothing that i didnt like

they had to decline my booking and relocate me manger Westin rude

I loved the staff there! Really kind lovely and flexible warm people ! I miss this place already I wish i could go back to stay at this place from 21st jan till 24jan but its fully booked.

It is not that i didnt like but i think they should add pancakes and upgrade their breakfast add some egg benedicts, salmon, real sausage. Their omelet is delicious though! Anyways upgrade the breakfast a little bit and everything will be perfect and they should open le coral cafe next to the pool as well! To sell coconuts easily or beers etc.... or burgers and ice cream, so people can use all areas of the hotel! Make sure to check all the aircons of every room, need the aircon to be coooler than this!

The room that we stayed ac didn't work properly but at least work well at the last day But staff is very helpful and kind

bed, and staff are doing there best to make you feel good

far away from everything! Restaurant close at 21.00, bar at 22.00. Nothing to do! looked abandoned. luckily the room are big and comfy. jacuzzi of the pool doesn’t work. The beach has 2 umbrellas and 4 beds… when you order food, the staff run after you to signed the bill, before you even eat something. Just one elevator working.

Staff was friendly and always happy to help when we asked for support. Our room was absolutely fine (except of huge pillows & loud aircon). There was a great restaurant 10 min walk to the left along the beach, really worth it.

The Hotel is located nearly in the middle of nowhere, you either need to love walking (we had a great 16k walk along the Natai Beach, you will also pass by restaurant options and other amazing looking Hotels and appartments, so definitely a good option) or need a scooter/car. The Hotel has nice details, part of it looks new and very trim. But, there is so much more potential in various parts of the Hotel: The pool needs better cleaning system, the bridge between Hotel and beach is under horrible conditions (it looks ugly and is damaged, old people might easily fall or get hurt), the beach itself looks dirty and is full of plastic and damaged furniture, it has nothing in common with the picture shown on their website. We did not have warm water for nearly our whole stay. We also expected a view to the sea, but if you book a room with own access to the pool, you won't see any sea. There was also a school/Uni class invited to the Hotel for playing games and bathing in the pool, they had fun but for a 5 Star Hotel it was way too crowded and way too loud, this has nothing to do with relaxing at the pool. All in all, in our eyes, the costs were way too much for what we received, no 5 Star Hotel, 3 stars max.

Very spacious room, comfortable bed and lovely balcony with amazing view

Some outside areas looked a bit run down and the Christmas decorations quite tacky

best ever

everything

What I did like was the room. That was it. Breakfast was total crap! No cereal at all imagine that in a 4star plus hotel? Poor service poor selection. Oh and coffee was instant. And to buy as I did a real coffee cost 180bhat and more than the entire breakfast. that is approximately $7 Australian and you can figure out the rest. Totally exhorbitant and note this is THAILAND so welcome back! A better coffee was at at Amazon at a local service station on the way back to Phuket at a cost of 40 bhat so go figure less that a quarter of the price and better.

Great place if you are seeking tranquility We mainly choose this place to avoid tourist crowds and relax and we were quiet happy even thought it’s 2 H drive from kata Phuket but worth the journey pool is huge to do swim laps Upon arrival we were greeted by the receptionist for an express smoothie check in bell boy helpful smiley room are perfect with stunning view full sea view Extremely clean fully furnished with a complete cooking space sink microwave and tools are available Service available during the 24 for food and beverage

None

Customer service from all areas were fantastic. Concept of room is very nice however as mentioned earlier, there should be a partition between the master bed area and the toilet Very very good location. Quiet/private beach. Its a major reason why we chose that place. Gym was well equipped and clean. Check in/out very efficient.

Due to close proximity of the master bed and the toilet, the inadequate ventilation in that area makes it uncomfortable to sleep in with the sewer smell lingering in the room. (solve problem by buying air fresherner) The Inroom jacuzzi was a great addition however, it fails on 2 aspects where the water tends to overflow when the bubbling mechanism kicks in and the strong chlorine smell/loud noise it emitted. The Private pool is great in theory but it is actually exposed to the neighbours on the 2nd/3rd level. We actually had a piece of clothing drop from their balcony into our pool. Food and beer is rather expensive and bland. Breakfast variety is rather poor and too simple for a 5 star resort (usual hotdogs and ham etc) Lagoon behind the main beach is a major turnoff. Very unsightly. Parking under the hot sun on a dust patch Infront of the resort. (Felt tht some sort of shelters can be provided)

Very clean and spacious room