Acomodação super confortável, hotel tem 32 andares, piscina com bar na cobertura, moderno e organizado, equipe também é nota 1000

Gostei de tudo

Valor do café um pouco salgado em comparação com um local onde serve buffet de café em dias de sábados e domingos, localização do hotel muito boa, próxima de shopping, mercado, farmácia, etc.

Valor do café um pouco salgado conforme mencionado anteriormente.

Gostei muito da localização, do café da manhã e das comodidades. O quarto era bem espaçoso e a vista bonita. A limpeza do quarto também foi bem satisfatória.

I was here for work, and worked in the evenings in the bar most nights for the week I stayed. Guilherme who works in the bar was fantastic. He was always very friendly and helpful, and made great cocktails. He made my stay so much better. Please let him know, I said thank you! The bar has such great views of the city, and the location is great.

I feel I was always rushed to leave breakfast. The staff were nice, but often would take cutlery whilst I was eating, or take drinks whilst I was drinking. I think the intention was for staff to be attentive, but it felt like they wanted me to leave. I don't think it's the staff's fault, but when the hotel isn't busy, watching on every glass being put down feels too much. It felt uncomfortable. But the staff were just trying to be nice, I think?

Very disappointing for a Novotel. There's no way this hotel is 4 stars. In terms of cleanliness: not even the dust on bedside were cleaned. Walls were dirty, mirror with stains from previous guests, etc.

Breakfast is okay, though, for long stay, you get bored as it is the same all days. Location is great.

Wifi is not stable. There are no staff that can understand English in restaurant at night. Hence, some of the nights, our orders came differently as communicated.

Amazing breakfast. The bathroom was really cool with the glass walls and all. Everything was well cleaned. Amazing beds, very comfy.

The amount of personal information asked at the reception on the check in! Maybe its a Brazil thing but made me really uncomfortable.

The hotel is located in a prime location, close to shops, restaurants and the beach. We were greeted at the reception by the lovely Tiago, who was really polite and always made us feel welcome with a smile whenever we entered the hotel during our 5 days in Santos. Our seaview room on the 30th floor was very spacious, and had the most amazing shower, a Nespresso coffee machine and stunning views of the sea and the city. The buffet breakfast was very good, with a variety of cooked breakfast, continental breakfast, an arrays of fruits, cold meats and cheeses. The room service meal was also very tasty. Overall, a great hotel offering everything you need for a pleasant stay in the heart of Santos.

The pool didn’t look very good when we went up to view it. There was some maintenance being done, so although the pool was still open for use, we decided to give it a miss.

lovely hotel nice rooms clean lovely breakfast

not much choice to eat in restaurant for evening meal

good location. nice breakfast. room size was good and comfortable.

employees very helpful

dirty

localização do hotel

local do café