Odličan doručak sa ogromnim izborom slanih i slatkih jela. Mala trgovinica-kiosk u samom hotelu nudi od slatkog do duhanskih proizvoda i raznih pića i suvenira sve. Pušači imaju ogroman kafić-restoran na raspolaganju u samom kompleksu što je danas rijetko za naći. Bazeni uredni, voda termalna super ali termalni kompleks bi trebalo možda malo obnoviti i modernizirati. Tramvajska stanica, trgovački centri i restorani u neposrednoj su blizini hotela. Ogromno nadzirano parkiralište. Hotel je jako lijep a svi zaposlenici ljubazni i susretljivi. Vratićemo se opet !

Sve dostupnost, ljubaznost,, mir, efikasnost, osoblje na recepciji izrazito ljubazno

Sobe su lijepo uređene i prostrane.

Osoblje u restoranu,kafiću i u spa centru je jako neljubazno. Užas. Svako svoj posao treba raditi sa osmjehom kakav god da mu je dan bio. A ne moguce da im je svaki dan bio loš.

Прекрасный отель в Сараево! Отличный люкс номер, всё новое, бельё белоснежное Дружелюбный персонал на рецепшн , в ресторане и в спа Получили удовольствие в спа- множество различных саун и бань, бассейны и ванны с гидромассажем На завтрак огромное количество различных вкусных блюд и десертов. Большое спасибо, прекрасно отдохнули!

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The bad Way of dealing with Arabic guests in hotel reception while doing check in.

Breakfast: Selection excellent

Too many breaTaek won people. I prefer more silent place when I am in breakfast

Wow, exceptional hotel. Huge well appointed rooms. Very friendly and helpful staff. Roman baths and pool area immaculate. Really hated to find any fault

With the size of the hotel maybe the reception area should be bigger?

Excellent, everything you need is there

Nothing

A really nice hotel with super friendly staff. Rooms are spacious and clean. The bed was amazing to sleep on. Everyone in the hotel was friendly and professional. They have great staff at the front desk and awesome housekeeping. The pools are a bit busy but the spa area was basically empty. Breakfast is really good and you can find whatever you are in the mood for.

Nothing comes to mind. :-)

Room was big

Hotel is not a 5*, it is an average 3. The whole hotel smelled like an ashtray, including a room. The bathroom was not cleaned well, there were dark hairs in the bath, and the shower holder was broken. Towles were not white anymore, they were during do yellow. In the pools, people were smoking and throwing cigarette dust in the pool.

Great family accomodation.

Too few baby chairs during breakfast.

It was Ok, but not realy a 5 Stars Hotel standards.

Hotel Staff could be more welcoming and polite to the guests. Also Electric vehicle station was not working and they didn’t even apologize ,it was more like (it is -how it is) attitude.

View was nice, bed comfy and bathrooms very modern and aesthetically pleasing.

Some minor damage such as busted walls around toilet and damaged countertops. I felt like walking on eggshells with their "damage" policy and being presented with a furniture price list before anything else.

wide rooms

need to have some refurnish and renew the decorations in the rooms

Everything

in spa it’s mix , no private place for women