Breakfast was good and staff was helpful

Water for shower really is not maintaining its temperature its so cold to wash or take shower

The hotel was central and had parking. The bedroom was big and the bed was comfortable but small. The shower was good.

The room needed updating in decoration and the bed was small. The breakfast left alot to be desired - cold coffee, inedible sausages.

where it was situated

how it was managed.

location

very old and weathered. smelled bad. no chef for breakfast. nobody there to check in or out (had to call a mobile).

great location right in town, free parking. Lovely big room

nothing

Change of management

This property is an old property and has a lot of character but it is not maintained well. so much could be done to make it a beautiful place to stay in but it is very neglected and their is no attention to detail and no customer service.

There is no reception area, o came in through the restaurant and was led through staff areas to access the stairs to the bedroom. The room was very dated and not in good condition, the curtain rails were hanging off the walls, the lamps were broken. There was a bath with a shower head but it was not possible to stand up in the shower as the ceiling was sloped too low. The handle on the bath was broken and sharp and a health and safety hazard In the morning to access breakfast you have to leave by a side door onto the street and walk around the front of the street to access the door to the restaurant. The staff didn’t approach me to ask if I would like to eat something or seem interested in serving, you have to ask for what’s available. The breakfast is very limited, 2 cereal options, a bowl of babybel cheese and an offer of a full English breakfast. When I asked for a coffee I was told it was in a pot on a side table, o asked how long it was there and I was told 40mins. I asked for a fresh coffee and the server just sighed and walked away. the next morning when I asked for fresh coffee she sighed once again and threw her eyes up. it was utterly bizarre.

Had a large TV and very hot shower

Very small bed and room needs an update

Central location

Being disturbed by some drunk kicking doors trying to get in at 4am. Lasted for an hour. The back stairs access to my room was not secure allowing anyone entry to my room door. This was quite scary, nearly called the police for help. Second night stay, despite paying 50% more for the room, we were denied breakfast. This was disappointing. Thankfully Weatherspoons is nearby. Room decor, carpets and furniture was worn out and tired. Slept ok despite the drunk guy. Very disappointed.

The location is excellent for the town centre.

The cooked breakfast was was very greasy. there was an old sofa and a disused toilet dotted around the outside of the premises.

I checked into a room where window didnt close. The towels were tatty. I immediately left and went back to London where I had to pay £230 for the night. Realky disappointed

The lack of security. The dirty curtains. Tatty towels and windows that didn't closr

No instruction for the air conditioning, I couldn't get it to work for more than a couple of minuets at a time, a shame as it was in the heat wave.

The room was fantastic. Very spacious. The breakfast was really nice.

Room was great size and very comfy.

Nothing.

Great Stay...

Nothing

Location was great. Room spacious and comfy.

double doors didn't close, weather was good so it was OK. Jacuzzi bath didn't work. Fire door in bathroom v noisy could be soundproofed.

photos do not accurately depict what the rooms look like. We expected this lovely wooden bed with victorian furnishings and what we got looked like a hostel.

The carpets were dirty, bathtub looked like it haven’t been cleaned, and the couch was falling apart (the leather was disintegrating). The beds were as hard as a rock and you could hear all the people drinking at the pubs all night.

Room was spacious , clean, big comfy bed. Fridge was especially handy for keeping drinks cool. good breakfast. Free parking. staff pleasant and accommodating

decor is a little tired and dated however it was clean and comfortable.

Comfy bed with spotless linen. Breakfast was very good and staff were friendly and helpful. Loved that there was air conditioning and a fridge in the room.

Was accompanied by elderly family and had rooms at the top of stairs. Booked through booking. com and no mention of steep staircase to rooms and lack of lift. Light sensor on top floor doesn’t come on until you reach the landing which means part of staircase is in darkness which is extremely dangerous particularly in the evening.