The facilities catered to all age groups; there was an entire play room filled with toys for toddlers and plenty of space to lounge around with the family on the deck. We were pleasantly surprised with the ease of checking in and how it felt like going from one home to another as the bathrooms were stocked with toiletries. The views from throughout the property were eye-catching and the deck provided a great location to enjoy them.

Certain bathroom and bedroom locks need to be replaced.

The kitchen, how big the lounge is. All sky channels including sky cinema and sky sports. Lovely view outside. All bedrooms good size. Perfect stay. Homeowner very helpful and swift response.

Dishwasher wasn’t working when we was there but they ordered a new one but we had to wash ourselves. No big deal

We stayed at Sandbrook Villas for a week and were disappointed. It is described as a “Luxury Model Home” but it is far from it. The overall property does match the photos with a nice open layout but there are a number of serious issues that mean that we cannot recommend this property Our key issues: - Overall Cleanliness - the property throughout was dirty and it had clearly not had a decent clean for a very long time. The bed sheets in the main bedroom had a number of stains on them and there were crumbs in the bed. (See photo of bed sheets.) It was very clear that the sheets had not been changed since the previous occupants! There was a nasty brown stain on one of the sinks. (See photo.) There were ants in the kitchen (see photo of ants under a glass) – do not leave anything sweet on the kitchen island! - General Repairs – we had no working dishwasher for our week-long stay and the dishwasher has clearly had issues for a long time. This is apparent both from previous reviews and that the manager, Colin, said it had been ‘fixed’ 4 or 5 times, but clearly it still does not work. All of the crockery and cutlery in the cupboards were very dirty (see photo of a typically dirty knife) – probably as a result of the broken dishwasher. The lack of a dishwasher, dirty utensils and ants in the kitchen meant we were not comfortable cooking in the kitchen – a key point of renting a home rather than just a room. The en-suite shower leaks resulting in a puddle of water in the kitchen. (See photos of leak and puddle in kitchen.) Again an ongoing problem that Colin was aware of. The toilet seat in the en-suite is broken and there was no hairdryer - although one was supplied when we asked. The property needs some TLC - paint on the windowsills was peeling and some of the bedroom doors were so poorly fitting that they would not close properly.

Our key issues - continuing from above: - Heating – the property is very hot and we soon understood why all the windows were open when we arrived, even though it was not a hot day. Turning the thermostat down to the minimum did not help. Colin informed us that the boiler itself had to be turned up high, else the hot water would stop working! The radiator in the hall is on permanently and cannot be turned off. The main issue is that the boiler is in the master bedroom (see photo) and as the boiler itself generates a lot of heat, it makes that room very hot. It was very difficult to sleep through this heat at night. A choice of hot water or heating throughout the summer is not acceptable - Electrical Safety - the plug for the toaster has been replaced at some time but whoever did this did not screw the plug cover back on. As a result when I touched the plug the cover fell off leaving dangerously exposed live wires! - Shared House/Outside Space (see the photo of property 5A entrance underneath the main property) – it is not made clear in the description that the overall house is split into two separate accommodations – the main rental area which is the ground and upper floor - and a separate basement flat. This means that someone else will be using the gate at the front of the house and will be walking directly past your windows and the outside area is shared. On the Saturday night of our stay, the occupants of the flat had a birthday party in this area and this kept our children awake until late at night. (See the photos of the shared area before and after the party.) Overall, this is clearly not the standard you would expect of a property rented out at this price and marketed as being “luxury”. The fact that most, if not all, of these issues were long standing and previously known about by the owner and property management, makes it even more frustrating.

Large accommodation. Conveniently situated in near town centre . Was ideal for spending time with extended family. Large kitchen with dining area. Large fridge, double oven. Satellite tv, PlayStation for kids. WiFi.

Loose tiles in bathroom, dishwasher does not work properly. Bathroom window broken/insecure.