Rooms were clean. Staff was kind and helpful. The location is perfect, you can go right on to Ariondaz lift. The restaurant (esp. Rotisserie) is very nice.

Most of the access to rooms were located "outside"(in open air) which made it challenging going to breakfast or going down to lobby for a coffee(it would have been nice to know beforehand considering -15C temp outside while we were there). The elevator was always super busy and clearly insufficient for the capacity, which meant always waiting long lines to go in or out. The room service was lacking. sometimes our trash was left full, or we did not get clean towels(even though the other ones were taken), or coffee capsules were not replenished. The phone system was not working(in the whole hotel?) so we could not call the reception or room service from the room. Their solution was to suggest we use our cellphones to call the reception. Not very convenient to make an international call to get fresh towels.

location

The breakfast & location were good

The hotel was filthy everywhere This is not a 4star hotel in my experience having stayed in other 4star hotels in the resort.

Breakfast was the best part. Coffee service was a bit slow - only one barista for the whole breakfast area, but there are nespresso pods in the room.

On site ski shop could be better. Arrived at 5:30pm and went to the shop to get our pre-rented skis at 5:59pm (shop is open until 6pm). Staff were still there but didn't want to help us and told us to come back the next day. Staff are not super friendly and skis also needed waxing. I brought them back at mid-point on first day and they said it would take the rest of the day to wax them. I lost a half-day of skiing because of that. Many rooms open to the outside, which makes for a cold walk to breakfast. Ski locker room and elevator hallway smelled of mold. Room cleaning happens late in the day; had to request they come before 2pm while we were out skiing. Good location if you want to ski @ 1650; if you ski most of the time @ 1850, you'll need to take the bus because sometimes the lifts to connect the two are not open due to weather/winds.

Front desk staff were extremely helpful with transfers and information to help us make decisions about our trip. Great location - ski in ski out - ski lift on the doorstep - easy access to everything. Good breakfast - Nicko made great coffee and always friendly and helpful. Valentina from the ski school was awesome - excellent with my partner - she made great progress this trip.

The restaurant for dinner - overpriced and limited menu - food was ok at best. Older hotel - but it's location makes up for this.

Very welcoming staff

The location is perfect. Easy access to ski slopes and village.

Far too warm inside the hotel. One very slow lift. Carpets needed a good clean.

great location staff was great.

breakfast was awful.