L’accueil, les petits déjeuners, l’emplacement et surtout la gentillesse du personnel

Great location, amazing staff. Went above and beyond for us

Nothing

Location, calm, private parking, good breakfast.

A bit old fashioned, but very clean :)

the location, in the historical district, is perfect (2min from the baths, 3min from leopold place). rooms (we were in a classic one) are big and super tidy/comfy and the staff is very nice and helpful

(just for info, matrimonial bed is made of 2 separated mattress)

We liked the apartment situated on the top floor ,is beautifully designed with everything you need.Very clean and full of light.

The hitting system was put on just in weekend.But we came in Wednesday and the apartment was cold and unpleasant during the night so we slept with jumpers on in the first part of the holiday.

very central, 2 minutes walk from thermals baths.

very cold, just a small heater in the room and none in the bathroom, no fridge, had to go downstairs for coffee or tea as not provided in each room. very inconfortable pillows. Basic breakfast.

central location

We had very unpleasant situation with this hotel! The hotel was chosen due to well advertised on their website warm family management highly orientated on the needs of guests. In fact family management in this hotel means one sister is cancelling the agreements with other part of the managing family. We have booked the rooftop two rooms apartment with rose sofa and round windows. In fact the apartment doesn’t look like on the photos and is quite outdated: sofa have stains, old carpet, poor drainage of water in the sink. But the worst thing was bed! Two separate mattresses instead of double bed and mattresses completely damaged! You feel like falling in the whole and back pain is guaranteed. Next morning I asked a manager if it is possible by any chance to change at least one mattress and one of the the sisters of the management family was very nice and said “sure we can make it. But maybe you want to change to another room? We have a second double room apartment free”. We said it’s a great idea, had a look at another apartment and said we like it! We were very grateful and happy about that solution. But as we already were about to leave to Therme and had all our bags with us, we agreed we make a room change in the afternoon. This sister and the older management lady both said it’s totally ok in the afternoon. No time limits or special deadlines were required. When we come back from Therme about 16:30 we are ready to move. At the reception was another sister and she said „what kind of move you want? I already gave this another apartment to another clients! You are too late!” My husband and me were completely shocked as we didn’t agree about any time deadlines for this change and afternoon (Nachmittag in German) actually means any time from 12 until evening. And 16:30 was for sure Nachmittag. For the reasonable question of me and my husband how you can make such a trick with us this lady with impudent smile answered “I don’t know anything!

Location was perfect and the room was very spacious. Breakfast was delicious and staff was very friendly. Only stayed two nights, but would stay there again if we returned to Baden-Baden.