Great location with everything close by. Good communication with owners. Easy walk to city center, shops, pubs, museums, buses etc.

Good place to stay - i was at atlantic mansions. 10 minutes from the football ground and 20 minute walk to town. Nice apartment with good facilities. Parking outside on street or nearby student place if you book it!

We were looking for an apartment for 2 days prior to going on a cruise so on that criteria only it was OK , but as I have indicated this apartment should not have been let given the works in the building

The honest position of the landlord would have been to contact me in advance and advise that the apartment was undergoing major construction work and offered our money back . We had to buy washing cloths and had to contact the landlord and ask for shower gel, soap etc The whole building was covered in scaffolding and tarpaulin , the view from the window was scaffolding and the entry thorough a works area . We paid £341.00 for 2 nights clearly the landlord thought well why not make a bit extra when he knew he should have closed the facility .

Very well equipped and comfortably decorated apartment. Washing machine with tumble dryer combo is very useful.

Pity about the building work to the exterior of the building. We were warned though.

location and clean

The information provided about getting into the property is rather confusing and should be updated.

The place was well-prepared and everything was clean when we arrived. The location is also strategic and very near the city centre.

We had some minor trouble finding the exact building as Google map indicated a different location (opposite the right building). We also had to pay for the parking. The hot water for shower seems to have a limit in the morning.

Absolutely nothing, it's a disaster !!

Everything - I made a booking with Smart Apartments which turned out to be not very smart at all. I had booked a weekend stay at Empress Heights, College Street, Southampton, SO14 3EJ from 13 May - 15 May, at a cost of £383. I was then offered an “upgrade” which I accepted but when we arrived, I was disgusted to find the apartment was located at a completely different address of Atlantic Mansions, Albert Road South, SO14 3FR. There were no cars on the street and it just looked like a complete dump. We are pensioners in our early 70’s and we had hoped to walk around the area, go for a meal and then walk back again. We did not think it would be safe and I certainly wasn’t happy taking my wife to such a place. While unloading the car, young people, students were entering and leaving the building and we realised the building is student rented accommodation. The lobby area was dingy, dirty and smelt damp and we decided this property was certainly not worth the cost of £192 per night that we had been charged. We were not prepared to stay in this place and we managed to find alternative accommodation elsewhere. I have asked for a refund but of course heard nothing from the people who call themselves Smart Apartments.