The hotel facilities were very pleasant. Room was spacious, clean and comfortable. It had a nice shower and a balcony. The bed was also nice and comfortable. Service was good and staff did a good job. Air conditioning worked very well (and we needed it for the summer heat).

The location. Despite seemingly in a great location, it just did not work for me. The hotel was hard to access even using our rental car. There is no easy or practical way to access the beach by walking given the hotel is on the highway and you would need to cross it every time. We had to use the car every time. In addition, the proximity to the road made it a bit noisier in the room but not particularly bad.

Si me gustó, y seguro regresaré el próximo mes, solo que me gustaría que le dieran mantenimiento a la alberca, como limpieza de los vidrios y así

Hubo un apagón y nos quedamos sin luz como por 2 horas y sin agua pero lo resolvieron bastante bien, se nota que le dan mantenimiento continuamente

La alberca

El ventilador y el aire acondicionado hacían mucho ruido

La atención muy buena todo el personal es muy amable, la limpieza súper bien, las habitaciones son cómodas y la alberca súper rica limpia muy tranquila tiene una vista fantástica ponen buena música y las bebidas muy ricas También que tenga elevador el hotel lo hace muy cómodo y ponen fuera de tu habitación en una mesita una cafetera por las mañanas para que tomes tu café ☕

Que tiene una rampa súper pronunciada para entrar al hotel, fui con una persona con discapacidad y ni de broma pudo subir esa rampa, y aunque no se tenga discapacidad es una rampa que cuesta trabajo subir unos escalones le vendrían perfecto, en la habitación que me tocó con vista al mar (hermosa la vista por cierto) se escucha mucho el ruido de los carros que pasan por la avenida

This was the worst hotel experience I ever had! Super unfriendly staff, not helpful, Wi-Fi did not work in room, they charged extra for getting the room at 1pm! Even though it was ready and I could not sleep at all! Because it is directly next to highway and soo loud!

The bed was fine and the AC worked pretty well after awhile. It was convenient to the major highway, and had off street parking that seemed safe. Although the staff spoke little English, they were patient with the fact that we speak little Spanish, and were not short with us or impolite. The safe actually worked, which we have found to be unusual in this State. The hotel was clean and overall nice in appearance, but was not actually functional.

we thought that we had booked a king room with an ocean view, but were originally given an interior room with twin beds. They failed to tell us that the hotel had NO WATER SERVICE (no running water, no toilets, no showers) until after we paid our bill for three nights. They said that the city was doing work in the water lines, and they could not tell us when it might be restored…maybe the next day, maybe not. We were too tired to look for another hotel that night after driving over the mountains from Oaxaca City that day, so decided to sleep there and we booked another hotel for the duration. They moved us to a room with a king bed and a supposed ocean view (in the second floor with peaks of the ocean around buildings) “at no extra charge”. The room was extremely noisy from road traffic, and we would have had a hard time sleeping if we had not brought earplugs. We asked that they at least bring us more bottled water, which they never did. After we had gone to sleep that night, we got a call from them telling us we could now use water. We left the hotel a bit after noon the next day to move to our new hotel, as we had already paid for it. They told us that we would not a refund from them, that we would need to ask Bookit. It is also worth noting that the pool had scum on it, that we were told that we could not use it unless we showered first (which we could not do, obviously), and there was nobody manning the spa or bar. The on-site restaurant was defunct. The hotel seemed to be a previously nice place in a spiral of decline, which is sad for them. That said, I would recommend avoiding it until these serious issues are resolved.

close to the beach

sheets were dirty, torn, only one roll of toilet pepper, shampoo was empty, the balcony wasn’t clean (someone left a diaper on the balcony ), the AC was dripping water on our belongings and the bed.

We liked the Skyview pool area.

Really disappointed that the wifi does not work in all rooms and that the TV had no cable functioning - the staff seemed like the no cable was the standard situation. The pool and the glass surrounding the pool needs serious cleaning. The majority of the hotel staff did not speak English even though it was reported that way. We used Google translate at check in and when we had questions that day. At check out time no receipt was offered nor available when asked. After we checked out and asked for the. receipt did people who spoke English appear but they could not help. The hotel had the bare minimum for a room but nothing special. For example it had a shower but no hot. water! The patio area was dirty and used by pigeons. The patio door did not lock - the lock was gone! Good thing it was a busy street - so less likely someone could break in! We paid a premium for the studio patio. What a joke! The Skyview pool area was nice but the person working there was very disinterested- music kept at loud volume even after we asked twice and we were the only guests at the area! This is no spa! nor a hotel by Canadian standards!