Clean, updated, comfortable

Location said airport close but not close to any conveniences

No bottled water supplied

Nice rooms, good breakfast.

Surrounding area a bit rundown.

We did not have breakfast.

The guest service agent that checked us in exhibited an inhospitable attitude and could perhaps benefit from additional customer service training.

the location.

the hotel is rated about 8, so I said, this will be a very good hotel. I was mistaken. 1. I hated the cleaning. for my entire stay the room has not been cleaned once. they said the cleaning every three days. Had I known about this policy I wouldn’t have made the reservation. this policy is rubbing the guest of an enjoyable hotel experience. one of the main points that makes an enjoyable trip is when you go out for touring in the morning, you expect to come back to a clean tidy room. that was not the case with this hotel chain. you also can see that the hotel is dirty and dusty at the edges every where you go. what happened to the hotels in the US? it’s like they lost the sense of managing a hotel. 2. the woman who checked us in was aggressive. I asked her for a bath stool. she said alright but I have not received it. I asked her if possible to get a room nearer to the elevator because my mom was with me and she cannot walk far distance, she said there is none in a very aggressive tone. she lied because there were available rooms nearer to the elevator at the time of my arrival. 3. the fairfield side is located in a different “time zone” from the elevator. they should write this in the hotel description. there was none about this issue. with a senior citizen it might take about 10 minutes to get to the room. 4. the breakfast is 50-50

Very clean, delicious breakfast and great location

the hotel was new and there for clean and tidy.

the room wasn’t cleaned once or coffee wasn’t topped up. the pool and facilities were nice. but it seemed that the staff didn’t know how to maintain the pool and it wasn’t clean / smelt.

location

room too far from elevator

Nice modern hotel with 24 hour gym amenities.

We were put all the way at the end of the hall. It was a long walk from the elevator to room every time. Next time I’ll have to ask not to be that far down.

You pay for your parking spot, 30$ for 2 days. I wasnt made aware of it beforehand.

bed

none

It was very clean and the rooms were comfortable.

The breakfast was very basic.

The staff were overly accommodating friendly understanding kind helpful non-judgmental and were never disrespectful of boundaries like most hotels when we had a family issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like other hotels would have been the front desk gentleman working Tuesday day shift was unbelievably kind and understanding which really made a difference during a difficult time for us

Just personally don't like carpets my own personal preference and the entire hotel is carpeted LOL makes it harder to clean when you drop a chip or something it's much easier to just sweep up on a hardwood floor was nice to be able to have fresh air and sunlight in a big window

clean and well kept, staff was very friendly

clean breakfast