The hotel is beautiful and comfortable, with good parking and good breakfast. The location is in an elegant place, which is not so far away from Sans-Souci palace (about 10 min. walk). We got adjacent rooms as requested, Reception was present even if we arrived very late (at 3 am) after a long travel by car from Italy,

We got a very offensive and disrespectful treatment from a senior female staff, visibly the oldest one and the leader of the breakfast staff. We thought that the end time of the breakfast was just the time in which food and beverages are withdrawn and we could stay longer (which is normal in every hotel of this category), but that woman made us understand in an unpleasant way that it was the time to get out from the breakfast room as well. Also, our friend had a special alimentary regime and could eat very little, so we were taking with us some fruits for her (this is also not unusual), but then that woman came to us again (in particular to my over-eighty mother, without any respect to her age) saying in same unpleasant way that we could not take that food out from there because it was "MONEY" (?) while making the classic sign of "money" with the fingers. So she made us feel like being in a military garrison and also treated us like petty stealers in a fruits market, nothing similar to the treatment we had expected in a 4 stars hotel. We had no words to express our deep disappointment, we had to prepare for the check-out and my mother was feeling not so good, so we left quickly the place. I sent to Dorint Hotels a more detailed description of this fact. I hope they will take proper and immediate measures to ensure that all their staffs are professionally trained to provide to their guests the attention that should be given in a 4 stars hotel, then avoid their reputation to be damaged by this kind of shameful, offensive and unacceptable treatment we got from one of their staffs as described above.

Polite staff. Availability of parking. Great location. The presence of a swimming pool.

The staff was very friendly and helpful. The location is perfect for Potsdam.

Not enough vegan options on the menu

Room was very big, overlooking lots of green, quiet. Staff well trained, professional and friendly. Excellent breakfast, value for money is super, location excellent. Bus and tram within 3 minutes.

very nice and modern set-up. walking distance from Sanssoucis Castle and Park

Good parking facility (garage). Restaurant in hotel with local food and local beer. Is a conference hotel, so quality is high.

Is more a conference hotel, so a bit business like for vacations.

Great place to stay and only a short walk into the main town area and also the to palace. Later check out allowed us to walk to the see the palace the next day before leaving.

Very comfortable room, good location and friendly staff.

Car parking cost additional €25

Great location, walking distance to center; bike rental is super convenient. We could explore the old town and palace with the bike ride.

Breakfast was very good; however service wasn’t so friendly.

Location. Bathtub. Good breakfast.

It is located in a park like setting, very relaxing. The breakfast buffet was amazing!!!

loved the pool and friendliness of staff

that for the lowest category room they had removed the kettle however I called and got one

Lokalität

the bed was to soft

Hotel is in a quiet corner of Potsdam near Sanssouci

comfy bed, spacious room and bath, excellent breakfast, WiFi, very clean, nice staff and located perfectly for excursions.

All ok

Breakfast excellent, location good

Reception staff ( a bearded man in his thirties ) very unhelpful. On arrival in the evening, the hotel restaurant was not open, and he told us that it was fully booked as all restaurants in the city would be. Therefore no help offered. However, we had no problem at all to make a booking for the same night, nor for the next night at a different restaurant. Taxi? He told us that it would be very difficult and could not guarantee to get us one despite over an hour’s notice. Then we ordered cabs ourselves... no problem. He was condescending and patronising, and unsuited to any customer-facing role.

Great breakfast buffet, gym, sauna, swimming pool, located close to Schloss Sanssouci, very good internet connection for teleworking

Good breakfast but nothing spectacular - big breakfast room so no waiting, even when busy. Good location little outside the town but easy walking distance. Good conference hotel

Public transport connections were OK, walkway at end of hotel entrance very muddy so suitcase wheels and shoes always dirty. Beds far too soft and heat retaining (memory foam??) Hotel lobby noisy at times, particularly during conference breaks. Open plan design meant noise carried to upper floors. Bar seemed to close early

Breakfast is very nice - wide selection of meals and food one can choose from. I really liked the spa - the pool is excellent. The location is also very good. A bit distant from the center of Potsdam but very close to parks, chateaus and many other historical sites (for example the Glienicke Bridge).

I was very satisfied and have nothing to complain about.

Staff was really nice, breakfast had a lot of choices. The staff at breakfast is always super pleasant.

Breakfast way too expensive. Last time I stayed there it was 25 per room, this time it was 25 per person. Also not really that clean, room service forgot our room.