Tout était parfait, l’emplacement, la décoration, le personnel

Pas grand chose

Great vibe at this hotel which has a fab location and really good staff

The lunchtime terrace menu is not as good as it was, all very samey and not extensive enough. Such a shame as it used to be much better.

everything was amazing. luxury hotel, great room and view. all the staff were so nice and friendly. the shuttle service is so great and easy, makes every spot in town possible without walking in the freeze of outdoors. will be back for sure :)

nothing

The Service , Location and Facilities

nothing

Service by the staff and range of food options for breakfast were excellent. The courtesy minibus is a great benefit, and was most helpful for us, as my wife has mobility limitations. Our room was spacious and comfortable. This is a genuine ski-in/ski-out hotel, and is brilliantly located relative to lifts for all but beginners at the end of the day.

Cold plates! Why are the plates not heated when serving hot food? Hot food generally becomes unpalatable when it goes cold, resulting in dissatisfaction, and often waste. This is something which should not happen in a top quality hotel. Inadequate compartmented storage space in our room. Much more than enough hanging space, a fair amount of which should be given over to drawers or compartments for folded clothes. Overpriced food and drink in the bar. If you're going to charge 9 euros for a cappuccino, at least make it more than two thimblefuls! We would have spent more in the bar if the prices had been more reasonable.

Perfect location, nice and clean rooms, convenient ski room.

Sometimes plates on the breakfast were missing and sometimes they were not clean enough. Also sometimes drinks for the breakfast were too long to wait.

The location is great, just at the ski slope. The skiing area is wonderful. The view from our room was amazing. The internet was good, at least in our room. Helpful and friendly concierge. The rooms were ok with some things to be improved: There were kettle and tea bags but no tea cups or mugs (only very small espresso cups). There was an espresso machine with capsules but no milk for the coffee - milk available only from room service. The hair dryer was dying weak - bring your own.

The staff was friendly but unexperienced and untrained. Mixing orders, ignoring guests, total lack of supervision and organization. Limited English even at the reception. Food and restaurants were definitely disappointing. Very limited selection of vegetables and fruits. Long lines to cooking stations in the evening. Empty bowls at the buffet refilled only when asked for. Below average Italian restaurant. We weren't hungry but that's all - no joy from eating. That's not what you'd expect from a five star hotel in France. That's well below four star hotels in Italy or Austria that we stayed before. If you want to get a ski pass from the hotel, they charge you additional fee - ridiculous but maybe that's a custom in the area? We have no comparison to other hotels in the area - maybe this is just the usual service and food level? Beware of traffic on the way to and from Val Thorens - on Saturday it took us 8 hours to get from Grenoble airport to the hotel by car (140km). We were told that's normal in the peak season.

amazing location and staff were exceptional

facilities are brilliant, ski shop, spa and location are excellent