the location, the staff and the villa

weak wifi signal

Pool size Location Hospitality

Just one item in breakfast, it should be buffet. Just one single old couch in living room for a 2 bedroom villa Bathroom looks old Garden area not properly maintained

the private villa is really nice and the pool is quite big, it’s amazing! all the staff are very friendly and super nice, they speak very well english as well the location is not very far from the centre, and is quite calm ! no car can arrive in front of the property, but the hotel will pick you up with a buggy, you just need to ask. the breakfast has a big variety to choose from and is very good l. i totally recommend this hotel.

the only thing to improve is the bathroom that deserves a refreshment.

Nice pool - quiet - good fridge

Location off the beaten track - you absolutely need a scooter - attractions and restaurants a bit far off . Directly next a new 3 storey hotel - you see the ugly concrete building from every bungalow - not their fault but it does not give a good feeling No tables for the luggage in the room

lots of space private garden with swimming pool

Expensive for the area - for this money you can get much higher standard in Ubud ( and for 1/3 of what we paid (breakfast was not included) you can rent any of the nearby villas (which we did after initial 3 nights) bathroom was not very clean we accidentally broke one water glass in the room and were charged for that - not a big issue, but given that the place is expensive for local standards this should have been included in the price

The staff were excellent, helpful, warm and friendly and the staff were the highlight of the stay. The pool was was nice and the size of the yard good.

Heaven Ubud was not at all what the website advertised, it was overpriced for what was received. The rooms and grounds needed maintenance, the shower tiles needed cleaning, the wifi dropped out continuously, the garden needed tidying up, there was no dining room or kitchen and construction occured all throughout the day just out side our Villa. There was no mention on the website of the location being up a large number of stairs and after a knee replacement 7 months ago this made access hard. Pur previous accomadation in Bali was far better priced and of a higher stnadard. We could not reccoment it to anyone and we will not be using it again. If the website and price reflected what was ctually available then it would bot have been such a disappointment

Very comfortable villas with swimming pool and very friendly and helpful staff

staff is really friendly you will have your private space and big pool

there are four villas next to each other in the pictures it looks better they were taking out the mud from the entrance pool and put it on the path to our villa we didn’t get a discount although this was really disturbing

We loved the hug private swimming pool, and it was very peaceful location. Bed are confortable, but the bathrooms need to be refresh.

Communication with the personal i are not easy, i think is due to the different language. But all we ask for we get (scooters, taxi, excursion, laundry)

private pool and garden are great. very peaceful area, no noise, easy walk/ride to busy areas

The private pool was wonderful, staff were friendly and overall great visit

Good ambience.

Had little difficulty in locating the place.

Breakfast was a fresh fruit platter and a choice of indonesian or continental breakfast.. Staff attentive and pleasant. Wifi speeds in common areas and room was good.Filtered water supply in the kitchen and large fridge a nice touch. Fresh water bottles for tooth brushing in bathrooms daily. Good hot water supply. pool was a great size and very clean. villa was private. Good location walking distance (20min) to central ubud in a slightly elevated position. Nice cafe and wrung close by. Aircon in the room was strong. Character cottage with scenic surroundings

tea and coffee were not good qualityThe service could be a little slow. The towels in the room were a little shabby and were not laundered well. building work overlooking the villa (Jempeiring) during day was a downside but we were out most of the daytime so not too disturbing. Checkout process not smooth. We had to wait for service staff to check room before departing.