It was in a perfect location to the city centre, only a 5 minute walk. The staff were lovely and helpful. There is usually a £5 per day charge for the hotel parking which we were given free of charge. The shower and it's temperature were great. Didn't try the restaurant so can't give opinion on that

There was no lock on the bathroom door which is no good when you have teenage twin boys who love to wind each other up! The room was clean but the bathroom wasn't the cleanest. My partner wiped in between the tiled floor with a tissue and got up a heap of dirt. There was some mould round the shower doors. The front door doesn't remain open after 11pm but for some reason there was an alarm that went off from it all night. You won't hear it depending on where your room is situated but unfortunately we were very close. With a few changes that I've stated above I would consider staying again

Booked the flagship to meet up with family who was coming from the Shetlands & as they didn't arrive until next morning off ferry with 2 young children the manager let them enter their room early which was absolutely appreciated as it was very cold outside but when ever we go we will definitely bd staying at the flagship the staff where just do lovely & polite 💯 %

Was central staff were great helpful

The room was amazing and the staff extremely friendly and helpful. The location was incredible and I had a wonderful stay.

Ideal location Rooms are exactly what I’m looking during a work trip

N/A

The staff were friendly and the location is good, just at the top of a huge set of stairs! But there is flatter access coming from Union Street, especially if you're driving.

The TV did not work; I am a Brit and had come from Spain so I was looking forward to some traditional UK TV in the evenings. The receptionist tried to solve it, but couldn't do so. Also, my bath leaked into the downstairs reception area (my room was directly above reception) and the bar was closed which was not mentioned at all.

No bar no food Special birthday gift 🎁 for hubby with cancer. Original hotel cancelled us 😪😪

Corridors stank

Friendly and helpful staff. Convenient location near bus and rail stations.

Shower head was really grubby, so didn't fancy taking a shower. One electric socket next to radiator had a broken off earth from a plug so could not be used.