Location great. Apartment was warm and clean

We had no sponge for the dishes yet was given dishwasher tablets.....no dishwasher. Shower was not efficientt, minimal water flow.

I survived 4 nights there and left physically unharmed.

Staying in this flat was the most horrible booking.com experience in my life. I usually don’t book such cheap accommodations, but the company I work for sent me on a business trip and set a limit of £130 per night, so I found myself in the glorious town of Hatfield, UK and in this apartment - as it was close to the office. My expectations were low. The instruction how to get keys is so complicated and detached from reality I had to read it several times and walk around the area. I bet the woman (no man could mess the directions up so much) who wrote it never saw the place herself - e.g. key safe is located on the right wall and not the left one, there are 4 key safes and the instruction doesn’t tell you which one is it etc. I’m wondering if the invention of a doorknob with a keypad will make it to the UK in XXI century, my guess is - no. You literally have those in the Amazon jungle, but not in Hatfield. The flat itself obviously has mold, but apart from that: intercom does not work, radiator was partially torn away from the wall, shower does not work, flush works so hard that pushing it could replace gym, toilet seat is displaced 15 cm from where it should be installed, all 3 wardrobe doors are broken, walls are dirty, floors are covered by multiple layers of carpets and I swear one more layer and the floor will turn into quicksands and start swallowing guests. We can also observe pinnacles of British technical thought e.g. cord hanging from the bathroom ceiling serving as a lightswitch. Feels like in Harry Potter movies, though. The flat was not cleaned properly, I found a tissue laying on the floor behind bedroom doors and an empty water bottle in the wardrobe. I also bet AC filters haven’t been replaced since the flat was renovated. I also got no invoice for my stay, although I asked several times. Every time someone books this flat, a new mold appears in someone’s bathroom in the UK. Please don’t do it.

Was little. Difficult to find the keys

Very beautiful, neat apartment with good facilities. The environment is quiet and safe. Highly recommended

Located on 3rd floor. Wasn't specified during booking. Very difficult to carry luggage with no lift (elevator)

Excellent apartment, clean & comfortable. Will definitely book again.

Site very close to thecenter a few minutes walk or by car

Being on the top floor

TV never worked from day one and taken a week to fix and still not fix. No refund offered Went out and paid £200 for a TV

Nothing

my experience was horrible, when it was time to check in it took a long time after I went to the address they gave me, the building has two entrance doors and I didn’t have the key to enter, the key they gave me was the apartment and not from the building, I stayed more than two and a half hours outside without being able to enter waiting for someone to leave the building for me to be able to enter, I sent a message asking for the key to the building's door and they did not answer me, on Friday 20th of may I had to leave to solve some things, when I came back I had to stay outside for many hours without being able to enter the building, I was very tired and I decided to leave the apartment because I really couldn't stay there, I paid a lot for just seven days and just I stayed one day, they have to have more respect for people, please return my deposit as soon as possible.

Very clean and lovely apartment