delicious fresh food for breakfast. Lovely location. Extremely nice staff without exception.

nothing

Hotel is perfectly located. many restaurants and coffee shops around. very comfortable walking distance to almost everywhere. Stuff is very helpful, polite and kind. Breakfast was absolutely amazing!!!

Staff were so lovely and accommodating Comfortable beds Good WiFi Loved the room once I paid for an upgrade Clean hotel throughout Good location for shops and beach The breakfast was so good and lots of choice.

First room was a basic, dark room. Equivalent of a basic travel lodge. I was told I had paid for this rate but for a five start hotel, there shouldn’t even be rooms like this. Overlooked the shop with screaming teenagers and barking dogs. The staff were accommodating and allowed me an upgrade for a reduced fee. I had to stay in the awful room for one night, so did not unpack and did not relax. The second room was beautiful with amazing view. But the road was always noisy til the early hours. I stayed in a beautiful, bright, quiet room last year. A barking dog disturbed a peaceful day on the beach as well as on the hotel terrace. I like a quiet lovely hotel. It is lovely and the staff try their best but it wasn’t the best trip for me this time.

the staff is very pleasant and helpfull. the hotel is very clean and the loby is a very nice and cosy. breakfast is very good. location is also very good, very close to the sea and the city. the rooms are excellent, clean and quiet, AC is great.

almost no parking near the hotel but there is a parking lot very near. the old city is about 15 minutes slow walk, but through the central tourist street so it didn't bother us at all.

Excellent breakfast, great location and extremely friendly and supportive stuff

The staff were very friendly, the food was delicious and varied every day. Very clean hotel.

The wait time for drinks could be better and the room for 3 people was abit small

Location

it’s location.

very tired and dated. only two elevators and one was broken on the day we left. not enough sun beds by the pool.

Very well organised, clean, friendly staff, great location.

This hotel has a great position in Rethymno and a great vibe with wonderful food and theme nights. The staff are both helpful and friendly - especially Miltos the barman. The accommodation was great and very clean. We were very happy with our choice! The best hotel in all respects in the area for us!

The staff, in general, is excellent and very courteous; most of the premise is good except for the bedroom and the noise. The bedroom looks old, dark and untidy.

The bedrooms

location and room

Open the gym earlier than 9:00. feels like children waiting to get to the pool, when you unlock Doors 9:00 breakfast caos

Nothing

The photos on the booking differ from reality. The description of the room on booking is misleading.

The service and attention to detail was fantastic.

No car parking.

Fair

Everything

Nothing

Breakfast was OK but a little canteen like

Towels in the rooms were poor quality especially for a five star hotel

Location, sea view, staff in general

Not enough staff during breakfast. Further we had a nice stay.

Very efficient staff and personal service even though large hotel

Super professional and polite staff, very clear, location, beach, brackfast, super comfortable bed, pool and many others

Please make cosmetic repairs for a better comfortable. And add the mirror in room and socket in the bathroom.

Very helpful wait staff and good food.

Better information about allergens would be appreciated.

We left another accommodation because it was poor. We arrived at the Aquila and we were so happy! The rooms were bright, clean and fantastic air conditioning. The bathroom was spacious. Great location for all restaurants and bars. Lovely little pool and good lounge area in the terrace. Breakfast was really great-lots of choice and good quality. Reception staff were lovely and helpful. We absolutely loved our stay here and cannot wait to return.

We never got asked if we wanted to order anything from the terrace from the staff member. The breakfast staff looked really miserable.