Convenient, easy access, all under one roof

No USB sockets in room, a must nowadays for all rechargeable items, not just the phone but also some medical equipment. Dance floor was poor quality in the function room, it was poorly assembled and when gaps formed between the boards I broke my shoe.

Very central to retail parks and shopping centre.. the staff couldn’t do enough for you and the cleanliness of the hotel was amazing. Breakfast was one of the best I’ve had in a hotel and I will definitely be returning.

Not much to say negative. We were unable to eat dinner in the hotel due to Xmas parties being hosted but that’s expected this time of year. Luckily we were very close to other restaurants etc.

Breakfast as ever was very enjoyable and set me up for the days learning, as I was attending a Rospa 2 day training event. The bed was comfortable, not so the pillows as I am spoilt when at home by my own Simba Pillow, and if everywhere had one in the trade then I would find sleeping in not my own bed so much more enjoyable. The other thing I find when travelling is the need for synthetic duvets rather than feather and down like I have at home, also the ones I find in the trade are often a higher TOG rating

The high Tog ratted Synthetic duvet, as this did not breath like a feather and down duvet. Also the pillows, as nearly every stay place away from home I have used just doesn't have a Simba pillow like mine at home

I enjoyed the breakfast. Such a good selection of either Full English or continental. So all tastes were catered for. The staff were all so friendly and chatted with me every morning making sure everything was okay or even just a random good morning when I passed them in the corridor. Special shout though to Alex and Marium who went above and beyond to provide great customer service.

I didn't like that this Holiday Inn express didn't have 24 hour food like the last one I had stayed in. I stupidly hadn't ate on my journey and really needed something by the time I arrived for check in and I had unfortunately just missed the lunch or snack menu. Also I was out late Sunday night and managed to just miss the dinner menu also.

The breakfast was lovely all the staff was very accommodating for our situation with our son being severely immunocompromised we went in the area away from others which was very helpful..

It would have been nice to have clean towels the next morning.

location

food was ok

Very friendly staff breakfast was good and comfy room

All good

clean, staff were great, air con

the beds in the family room felt like a small double so really struggled to sleep.

Near to where we wanted to be

Room was very tired, needs a coat of paint and updating, carpet was dirty and appeared not to have been hoovered, bits all over

Great location, fantastic facilities. ALL staff friendly, informative & helpful.

There wasn’t anything we didn’t like.

An excellent hotel for the cost

Nothing

Cheap and cheerful. Nothing more!

The staff were very helpful and kindness. They offered help to us during our difficult times and always smile.

The swimming pool was closed due to the breakdown of boiler.

Room was outstanding, nice food and nice staff working in the location

room and the staff approach

convenient location and comfy beds

pool was no available unless booked well in advance (busy weekend) , no herbal teas available at breakfast

Perfect choice and service

Quieter neighbours next door although it was a saturday eve!

Easily accessible clean and comfortable

Lack of information regarding where items were in the room, I mean who puts the kettle in the wardrobe?

The staff were so kind and generous as we came here was for the funeral. They were caring and care.

The swimming pool was closed.

Breakfast, good range of foods.

The Shower was terrrible, no power. room 129. pillows were really hard.

The staff were exceptionally friendly and efficient. It made a real difference to the atmosphere in the hotel. Bed was very comfortable and room nice and spacious. All very clean. Breakfast and dinner were good.

Shower was not powerful enough. Hotel generally could do with a facelift.

Friendly staff. Good facilities Nice breakfast Lovely park around the hotel to walk the dog

Nothing. Would happily return.

Everything 😀