everything was great .

the staff at the reception are good but not friendly , they should use a smile at least once .

The hotel facilities are nice, very cosy and nice sauna, good restaurant and arranged transfer. Nice personnel.

The rooms are terrible, old carpet and furniture, old bathroom with curtains and it’s not possible to take shower without floating. Rooms were like in a 2 start hotel for a price of 5*. Low value for money and big disappointment.

great facilities, easy shuttle bus to village and ski slopes. Friendly & helpful staff.

unfortunately we had a room above the bar which was exceptionally noisy due to live music every night.

Amazing hotel in every possible sense. Service was excellent (e.g. hot milk for my son delivered in the room late in night), the staff was helpful and very friendly. The indoor playground was incredible and open till late. The restaurant excellent (both dinner and breakfast). Shuttle service to the train station. Huge rooms, free Minibar (non alcoholic)

We should stay longer :-)

Very nice hotel with great location, quiet area and very beautiful scenery! Reception was really nice and helpful, breakfast amazing! And the spa very good as well, modern and quite a lot to do.

Room was good but not as excepted compared to pictures. However very clean and comfortable.

View from the room is absolutely stunning! we were lucky to come in a quiet weekend, therefore we had most of the facilities for ourselves which was great. swimming pool while watching the mountains is incredible, spa area with the saunas is super nice and modern. loved to relax on the quiet room while reading a book with panoramic views. the hotel is nearby the town so we went for dinner and when we returned we decided to do a bowling session, which was great, with football table and pinball. breakfast was also very good and a lot of variety and still beautiful views. 10/10

wifi was not very good.

most of the facility was dated but in a charming way.

location was out of the way and amenities could have been

The rooms are very comfy and relatively spacious. The breakfast selection is reliable (they even have other milk options but you have to ask the waiters). They also have a lounge so you can have some drinks before dinner. There is a shuttle from the hotel ~every 30mins in the morning to the slopes.

The restaurant selection could have been better (the daily menu and the a la carte) as they were very beef focused, as is the case with all other Sunstar hotels :)

The location was great. Especially happy To have spent extra on a room with a view. Easy walk to the main train station. My kids loved the indoor fun zone- the trampoline and bounce house.

I guess I expected more in terms of hotel decor. I wasn’t blown away with it. The carpets looked a bit worn in the hallways and tired but our room seemed fresh and updated. The pool was nothing special. Definitely not for babies as their was not separate baby area. The water wasn’t warm or as warm as the sign stated, my son was shivering after about 20 minutes. The bowling alley was fine but neither my 5 or 8 year old could even lift the lightest ball. Dinner was good in terms of food albeit the service was extremely slow. Never mind trying to get offered or even the chance to ask for a second glass of wine. The second night it took about 15 mins from the time we were all finished to get the bill and the third night I basically walked up to the register to stand there to get it.

We agreed on a certain price at check in, at check out ended with a very different bill. The person who had agreed to the deal was off when we checked out, and the manager clearly implied we were lying. We spent all meals in the hotels, got massages etc. Not a commercial gesture towards us to compensate for the supposed misunderstanding- very unprofessional!!! We will not be back

Fantastic staff all around! I had a great room with balcony and view on the stunning mountains - I left the curtains open, just to enjoy this fantastic surroundings day and night. I celebrated my birthday there this year and they went extra steps to make it a special experience! Spa has a fantastic rest area with a spectacular mountain view. Despite the hotel being family friendly, they seperate the families out in the dining area, so no problems with having a peaceful, dinner for the other guests. Great food btw!!

Spa is also nice - just a little small when it's full in COVID times. Although the number of people in the spa is limited now, there's no limits indicated for the specific sauna's, so you're very dependent on the others there with you.

Great town, Fancy Hotel.

Quote on Booking.com was 207 CHF. Was charged 303 CHF.