This was a great location to skiing, ice skating and tubing. The only problem was a lot of the rooms did not have overhead lights and the lamps did not working bulbs. We had a great time. Will stay here again.

Our family has been coming for 5 years and staying in the condos at sugar mountain with wonderful experiences. I have never had to leave a bad review; however, this year the experience was awful.

1. The heat in upstairs bedroom didn’t heat the room.
2. The heat in the entrance way didn’t work.
3. Half the light bulbs in the house were out. The downstairs was dark, and we couldn’t see to do laundry.
4. The stairs to downstairs are completely unsafe We had 2 adults fall. There was no handrail, the steps are so narrow and a couple were loose. It was very dangerous.
5. The plug in the kitchen was pulled away from the wall, which made us feel unsafe to use.
6. When we went to wash dishes, the dishwasher had mold growing in the soap compartment.
7. Several shower heads in the house didn’t function properly.
8. The cleaning wasn’t up to standard. We found a wad of hair in one bedroom and a piece of open hard candy stuck on the floor in another.
9. The toilet in downstairs bath would not stop running and would not flush properly. We had to work with it several times.
10. I know when you are downstairs in a house you can hear noise from upstairs, but the squeaky floors were ridiculous in this unit. You couldn’t take one step with waking people downstairs.

After researching, I see someone else left a similar review just a few shorts weeks ago, so I guess resolving issues doesn’t matter to you guys.

Our family has been coming for 5 years and staying in the condos at sugar mountain with wonderful experiences. I have never had to leave a bad review; however, this year the experience was awful. 1. The heat in upstairs bedroom didn’t heat the room. 2. The heat in the entrance way didn’t work. 3. Half the light bulbs in the house were out. The downstairs was dark, and we couldn’t see to do laundry. 4. The stairs to downstairs are completely unsafe We had 2 adults fall. There was no handrail, the steps are so narrow and a couple were loose. It was very dangerous. 5. The plug in the kitchen was pulled away from the wall, which made us feel unsafe to use. 6. When we went to wash dishes, the dishwasher had mold growing in the soap compartment. 7. Several shower heads in the house didn’t function properly. 8. The cleaning wasn’t up to standard. We found a wad of hair in one bedroom and a piece of open hard candy stuck on the floor in another. 9. The toilet in downstairs bath would not stop running and would not flush properly. We had to work with it several times. 10. I know when you are downstairs in a house you can hear noise from upstairs, but the squeaky floors were ridiculous in this unit. You couldn’t take one step with waking people downstairs. After researching, I see someone else left a similar review just a few shorts weeks ago, so I guess resolving issues doesn’t matter to you guys.

location was great. Close to the ski slopes, tubing and ice skating.

We stayed at Snowlake D-25 from Jan 3 to Jan 5, 2020. Excellent location. Unfortunately, we encountered multiple problems due to which our overall experience was horrible.

If anyone whom I know rents this property, my suggestion for them would be to get a couple of flash lights (will be helpful while doing the laundry), get some ear plugs (will be helpful to muffle the floor creaking sounds) and also get some warm clothes (will be helpful to stay warm in the upstairs bedroom).

List of problems (the worst problem is the last, so please keep reading). I have pictures of fridge, shower, window seal etc.

1. Fireplace wasn't functional. That was OK since we had received a notification from the property prior to check-in and they provided a 10% discount.

2. Property was not ready at check-in time of 4 pm on Jan 3rd. The person who called to let us know of the delay was very apologetic. He dispatched the cleaning crew immediately. He suggested that the property be empty while cleaning. So we hung around in the parking lot for an hour until the cleaners completed their job and we were able to enter around 5 pm.

3. TV remote wasn't working. Upon inspection, observed that the batteries were corroded. We had replacement batteries on us, so we were able to fix it. I have photo.

4. There were a couple of bulbs missing from sockets in lamps and dining room chandelier. Not a big deal. I have photo. But it was a sign of what more was to come. See number-6 below.

5. The shelves in the fridge door were missing the retaining plastic strips. We were not able to keep any items in the fridge door shelves since they would fall down if the fridge door opened/closed. While it was annoying to say the least, we could at least use the main fridge compartments. I have photo.

6. The lights in the downstairs passage (next to the laundry room) were not working. This is deep in the interior of the house. There are no windows. So, it was very dark. We tried to turn on the bulb in the laundry room and guess what -- it was missing too! I have photo. So, we were forced to do the laundry using nothing but the flash light from our cellphones. A faulty bulb here or there is OK. But, to have faulty bulbs (or no bulbs) in an entire area is not expected.

7. On of the showers in downstairs bathroom did NOT have the shower head. I have photo.

8. The upstairs bathroom toilet roll holder was broken. The toilet paper roll kept dropping on the floor which was extremely annoying. I have photo.

9. The twin bed in the one of the downstairs bedroom creaked A LOT. Our friends could not get sleep because as soon as there was the slightest movement, the bed emitted loud creaks.

10. The situation described in point-9 was exacerbated because the ceiling of the downstairs bedrooms creaked extensively too. If anyone walked even a bit in the living room and dining area upstairs, the floor creaked - and this sound caused severe discomfort to anyone in the downstairs bedrooms. Note - we have stayed in other cabins/houses before. While we don't expect a whisper-quiet floor/ceilings. But, neither do we expect any floors to exhibit excessively harsh creaking sounds.

11. This problem occurred in one of the two upstairs bedroom (the bedroom facing the water pond). We stayed for 2 nights. The first night, outside temperate was mid-50's and no wind. No problem on first night. On the second night, the outside temperate dipped to high-20's and it was very windy. After going to bed, my wife and me realized that the heater wasn't effective. We could feel the hot air coming out of the vents, but room just wasn't heating up and initially we couldn't figure out why. The wind picked up speed after mid-night, we could hear the gusts outside. And then we observed that the curtains on the inside were moving t...

We stayed at Snowlake D-25 from Jan 3 to Jan 5, 2020. Excellent location. Unfortunately, we encountered multiple problems due to which our overall experience was horrible. If anyone whom I know rents this property, my suggestion for them would be to get a couple of flash lights (will be helpful while doing the laundry), get some ear plugs (will be helpful to muffle the floor creaking sounds) and also get some warm clothes (will be helpful to stay warm in the upstairs bedroom). List of problems (the worst problem is the last, so please keep reading). I have pictures of fridge, shower, window seal etc. 1. Fireplace wasn't functional. That was OK since we had received a notification from the property prior to check-in and they provided a 10% discount. 2. Property was not ready at check-in time of 4 pm on Jan 3rd. The person who called to let us know of the delay was very apologetic. He dispatched the cleaning crew immediately. He suggested that the property be empty while cleaning. So we hung around in the parking lot for an hour until the cleaners completed their job and we were able to enter around 5 pm. 3. TV remote wasn't working. Upon inspection, observed that the batteries were corroded. We had replacement batteries on us, so we were able to fix it. I have photo. 4. There were a couple of bulbs missing from sockets in lamps and dining room chandelier. Not a big deal. I have photo. But it was a sign of what more was to come. See number-6 below. 5. The shelves in the fridge door were missing the retaining plastic strips. We were not able to keep any items in the fridge door shelves since they would fall down if the fridge door opened/closed. While it was annoying to say the least, we could at least use the main fridge compartments. I have photo. 6. The lights in the downstairs passage (next to the laundry room) were not working. This is deep in the interior of the house. There are no windows. So, it was very dark. We tried to turn on the bulb in the laundry room and guess what -- it was missing too! I have photo. So, we were forced to do the laundry using nothing but the flash light from our cellphones. A faulty bulb here or there is OK. But, to have faulty bulbs (or no bulbs) in an entire area is not expected. 7. On of the showers in downstairs bathroom did NOT have the shower head. I have photo. 8. The upstairs bathroom toilet roll holder was broken. The toilet paper roll kept dropping on the floor which was extremely annoying. I have photo. 9. The twin bed in the one of the downstairs bedroom creaked A LOT. Our friends could not get sleep because as soon as there was the slightest movement, the bed emitted loud creaks. 10. The situation described in point-9 was exacerbated because the ceiling of the downstairs bedrooms creaked extensively too. If anyone walked even a bit in the living room and dining area upstairs, the floor creaked - and this sound caused severe discomfort to anyone in the downstairs bedrooms. Note - we have stayed in other cabins/houses before. While we don't expect a whisper-quiet floor/ceilings. But, neither do we expect any floors to exhibit excessively harsh creaking sounds. 11. This problem occurred in one of the two upstairs bedroom (the bedroom facing the water pond). We stayed for 2 nights. The first night, outside temperate was mid-50's and no wind. No problem on first night. On the second night, the outside temperate dipped to high-20's and it was very windy. After going to bed, my wife and me realized that the heater wasn't effective. We could feel the hot air coming out of the vents, but room just wasn't heating up and initially we couldn't figure out why. The wind picked up speed after mid-night, we could hear the gusts outside. And then we observed that the curtains on the inside were moving t...