Café da manhã muito bom e cama extremamente confortável.

Mau cheiro no quarto e dupla cobrança da estadia já que foi feita pelo app e uma nova solicitação no check in. Até agora sem estorno do valor.

Quarto super limpo e roupas de camas bem limpinhas, frigobar , tv a cabo, colchão super confortável . O café da manhã dispensa comentários, uma variedade enorme de alimentos saudáveis.

Reclamo só o tempo que fiquei foi pouco demais.

Localização

Categoria de quarto mais simples sem nenhuma circulação de vento, super abafado e com um cheiro horrível de esgoto misturado com desinfetante. Acabei precisando solicitar um upgrade pago de acomodação. Acredito que exista acomodações que tenham melhor custoXBenefício.

tudo, sem exceção.

voltar pra casa, a única coisa que não gostei hahaha

I liked that every one was very friendly

The general service was good. I just found that the rooms cleaning could be done earlier. Sometimes 5pm the room wasn't cleaned. I also find the charging 50 reais per stay for the pet is too much. This info is not in their website and I only found out about it after getting in touch with the hotel. I had already paid for my stay so could not change it.

The room was great, comfortable and had a great bathroom.

I paid 100R$ extra per day for my 2 small dogs and I could not use most of the hotel areas with them (pool deck, bar, not even the restaurant had a separate table that we could sit with the dogs). The staff was more worried about the rules of the hotel than to provide a pleasant experience. Lots of uncalled taxes (e.g. tax to get a towel to use the pool while using the room towel in the pool if forbidden; tax to have plates and cutleries in the room; the price of the items in the fridge was not available). We had to decorate the restaurant and reception phone numbers because there was not even a post-it with those numbers in the room. We had to check out very early to travel and had no option to have a breakfast before leaving. I think you have a great hotel in a great location with an expensive price (specially if the guest have dogs), but need to have more care with the guest experience and really be honest and call out that you are not "pet friendly", just "accept" pets.

location was great

modern

weird layout of the room. i think the architect was drunk when they decided to put the bathroom next to the hallway. food was massively over priced for the quality. don’t recommend ordering anything at the pool. everything except the bed is uncomfortable. pool loungers made of wood with no pillows, benches at reception horrible to sit on. when it rains the reception area gets water in it.