location and price

reception staff and bed

location was brill, cleanliness and the staff were all pleasant.

rooms were a little too warm maybe a fan would be good for in summer

Good price, and was in a location near to where we wanted to be.

A little dated decor wise and only a few electrical sockets in room.

Nothing was good

I was really looking forward to my stay and had even paid an additional amount to upgrade my room. I arrived at the hotel and was immediately put off by the random men lurking outside that smelled heavily of alcohol and some were clearly on drugs. I am a female that was travelling alone and as I went to walk past them I immediately drew inappropriate comments from them, one was asking for my room number, one commented on my designer handbag, and I felt threatened and extremely unsafe. I did not want them to overhear or see what room I was checking into. I was going out with friends later that evening and I did not want to either leave my belongings unguarded in my room, or risk bumping into them again later. I felt very uneasy. I knew instantly that I could not stay there, so went on another booking platform and booked somewhere else and went there instead. I have never done that before, that's how extreme the situation felt to me. I met up with friends later that night as planned and was informed that the hotel operates as some sort of Halfway House and it is known for these type of people hanging around outside. I think it's poor they are allowed to advertise as a normal hotel on a standard booking platform under these circumstances. The hotel refused to refund my money, but I'd rather take the hit on the cost than spend a night feeling unsafe for both myself and my belongings.

Beds was so comfortable I’ve got something wrong with my back and I’ve not slept right for month when I stayed at the hotel it was first night in a very long time I’ve slept without waking up

Nothing. Did not look like the photos at all.

everything, poor bed linen, hairs. lumpy pillows. poor quality walls, very unsafe atmosphere

From the moment I entered the building, I was greeted and made welcome. Without asking I was told that a higher-grade room was available if I wanted it without extra charge which was unexpected. I was told that the kitchen is closed at the hotel so no evening meals or breakfast would be able to be served but I was told of a selection of restaurants available within a 5min walk. After leaving my bags in my room I took a short walk and found a fantastic Italian restaurant 2 mins away. The food was amazing and well worth venturing out. In the morning I asked if it was possible to leave my car in the hotel car park for 3hrs longer than my check-out time and was told it was not a problem and not to worry about the charges normally made to the public for parking during the day. Even when I returned to my car to leave I was greeted from within the Hotel through the window waving goodbye with a smile. I have stayed in many, many hotels in my time but even though the building looks and feels tired and there is no kitchen/restaurant I can't say how much of a positive difference the staff made to my stay. I even bumped into housekeeping in the corridor and even she was so polite and smiling. I will definitely stay here again if the opportunity arises.

The building does feel tired and in need of refurbishment. The opportunity to have breakfast would also have been a plus but as I said previously the people who work here make up for that.

Close to station. Lovely big room with 4-poster bed and good quality fittings. Fab huge mirror on inside of room door.

Oh, it would have been nice to have had a biscuit on the hospitality tray. Breakfast was not offered.

Great location for town centre and theatre

No breakfast

Location was satisfactory, armchair in room was comfortable

We booked the hotel because we were assured in the confirmation email that it served breakfast, but it didn't. The room was very small, the shower room even smaller. The springs had gone in the bed, the bedside light switch was inaccessible and it was too dim. The television signal was intermittent. There was nowhere to unpack out clothes - no drawers. The electronic key had to be renewed daily. Complaints were not received with good grace.

Didn't have any

The room was very clean, large, comfortable bed, and sofa to relax in.

The location of this hotel is very good for the town centre and with an attached to what seems like a swanky bar and food joint. the staff were friendly and helpful.

The room we had was tidy but not 100% clean and boy did look a little tired. With items obviously broken in the worlds smallest bathroom. Our noisy neighbours just added to a poor overall experience, I know this is not the rooms fault but we did complain to the staff and no action was taken. The bar was expensive to say the least.

Lovely big room and bathroom, very clean. Staff were very helpful and pleasant

Nothing

What breakfast? No restaurant, no staff!

Everything, only saw one member of staff that was only present on arrival. Shabby hotel, dirty room, bed appeared to have been slept in, and nasty smell around the whole hotel!

The staff were friendly and the bed was comfortable.

The carpet was very stained and the ensuite very small. Wedding function the floor below was very loud, though it does mention in the description that it does have functions. All quiet by 12.30am.

Location bang in the centre had everything you needed iron kettle TV and car park

Comfortable bed